DoubleTree by Hilton Toronto Airport West

“Hotelone di aeroporto”

Si tratta di un tipico hotel principalmente al servizio dell’aeroporto. Molto funzionale, grande, lavora 24h con arrivi e partenze. Il prezzo è piuttosto conveniente e lo abbiamo scelto arrivando di notte all’aeroporto per poi proseguire nel giorno successivo alla visita delle cascate del Niagara... Più

Si tratta di un tipico hotel principalmente al servizio dell’aeroporto. Molto funzionale, grande, lavora 24h con arrivi e partenze. Il prezzo è piuttosto conveniente e lo abbiamo scelto arrivando di notte all’aeroporto per poi proseguire nel giorno successivo alla visita delle cascate del Niagara che sono in quella direzione. La pulizia delle stanze avviene solo su richiesta (gratuitamente), buona disponibilità del personale, colazione abbastanza cara e parcheggio a pagamento (altrettanto caro per essere un hotel in posizione non centrale). Completa un piacevole giardino e una piscinetta con piccola sauna (un po’ trascurati, ma meglio di nulla). Che dire? Pratico e funzionale.

Meno

“Birthday Staycation @ Doubletree by Hilton”

As part of my tradition, I don't go to work during my birthdays, as a gift to myself haha. Due to obligation to church as officers, we have decided to stay near the area so that we can go to church and perform our duties as well. Since I love aviation, the location of Doubletree by Hilton (Airpor... Più

As part of my tradition, I don't go to work during my birthdays, as a gift to myself haha. Due to obligation to church as officers, we have decided to stay near the area so that we can go to church and perform our duties as well. Since I love aviation, the location of Doubletree by Hilton (Airport West) and proximity to our church, hence we have decided to book our staycation in this hotel. Overall, it was good, but how I wish it was better since this is my day. Here is my complete review of our stay. a. Location -> as mentioned above, it fits our requirements so no issue on this one. In addition to this, the hotel is accessible by public transportation and very near to many restaurants so finding food in the middle of the night is not a problem. b. Price -> a bit on the upper end of budget and the hotel's facility needs some improvement, particularly the lift, carpets and windows. c. Food -> the breakfast buffet is okay but i wish there is more option, or maybe I am just used to Asian hotels. The food is okay and there is a cook who can customize the omelet that you want to order. d. Room -> we stayed in 2 queen beds and it was okay. Funny thing, there is no door lock on the comfort room, which can be a small issue as to privacy. The windows looks a bit dirty at that time, hence taking pictures of the view from the room is not that good. There are no slippers provided and when I asked for toothbrush/paste, they still asked me to go down personally on the lobby just to get it. In addition to this, the hair dryer is missing in the room, I called initially and waited for hours, but they did not provide one, not until we passed by the reception and inform them again of the situation. The receptionist insist there is one and we should look again under the sink, which we actually did already. But to cut the argument i just told her, okay we will check again, and if there is none, I will call. Which i actually did after we check again the bathroom's sink and confirmed there is none. Then after making a call, they finally provided one after 10 minutes or so. e. Staff -> quite disappointed that most of them were not warm and hospitable enough. Dharma (from the reception) seems okay, but I felt it was more of automated on how he execute/perform his tasks. He barely looks in the eyes and sound monotonous. The ladies during the night of Jun 21, who are both south Asians (not being racist here, I'm from south Asia too), are not friendly/warm as well. In fact there was a moment when we are explaining for the missing hair dryer, i felt her tone raised a little bit but we ignore it. Luckily it all changes, when we met Goody during breakfast. She was warm, and initiates the conversation. She smiles a lot and very helpful. Her name suits her and it gave a good impression of the hotel. I wish the management put more "Goody" in the reception post as well since they are the first ones who welcomes the guests and first impression actually matters. If there is one thing that is warm during our check in process, that is the cookie, which we receive upon check in and it tastes so good. f. Technology -> the Hilton app is nice to have and allows you to choose your favorite room and do online check-in/out as well. On the other hand, this particular hotel does not have the same function with other hotel (i.e. Embassy Suites) wherein you can actually have an online chat with the reception/lobby staff.

Meno