Springhill Suites By Marriott Tuckahoe Westchester County

“Excellent staff caught fraud before I did”

I'm not sure if this is appropriate for this platform, but I want to give a huge shoutout to the staff at this hotel. I was traveling yesterday, got off an 8 hour flight and checked my email. Much to my surprise, there was a reservation confirmation for this hotel in my email inbox, one that I de… Più

I'm not sure if this is appropriate for this platform, but I want to give a huge shoutout to the staff at this hotel. I was traveling yesterday, got off an 8 hour flight and checked my email. Much to my surprise, there was a reservation confirmation for this hotel in my email inbox, one that I definitely hadn't made. For that evening, and too late for me to cancel. Oh, and they had used my points to purchase the room. So I called the hotel directly from baggage claim and explained that I thought my account had been hacked as there was a reservation made while I was 30k feet above the Atlantic Ocean, and the woman on the phone (whose name I regretfully didn't get) said "Oh, we know, and I've already sent it up to the hotel manager to deal with." I was surprised that they knew before me, so I asked her how, and she said they tried to check in to a reservation under my account, but didn't have ID to match. I asked her what I needed to do and she told me to change my password, which I obviously did immediately. I asked her if there was anything else and she said the manager would get back to me. Within a few minutes, the points were back in my account, and within a half hour, I had an email from the hotel manager apologizing. I've had fraud on accounts before, and never have I had this type of service. So kudos to them! If I'm ever in the area, I will stay there for sure.

Meno

“Good Hotel”

Very nice and clean hotel, good buffet breakfast, they could be more sparing with towels and toiletries, handle on the shower door was broken, so water came out of the shower onto the floor

“Reliable commuting hotel within striking distance from most NY north suburbs.”

Second time here and still a solid option. Comfortable and clean, with a nice staff. Onsite bar in the evenings is a welcome addition since I was last here, especially given lack of much within walking distance (small, very suburban hamlet). 10-15 min up the parkway to White Plains, 40 min to LGA… Più

Second time here and still a solid option. Comfortable and clean, with a nice staff. Onsite bar in the evenings is a welcome addition since I was last here, especially given lack of much within walking distance (small, very suburban hamlet). 10-15 min up the parkway to White Plains, 40 min to LGA, 20 min to the GW or Cuomo bridges, making it easy to get and out. Metro north station an easy 15-20 minute walk in Tuckahoe if you need to get in the city, but best positioned for working in Westchester or CT. Major downside is the WiFi is barely usable. Was unreliable the whole time and led me to hotspot via data instead, so not ideal if you need to do much streaming or vpn-based work from your room. Still wish there was a non-single-use plastics option for breakfast!

Meno

“Extra strong air freshener”

This hotel is great for big gatherings, we attended a wedding nearby and it was nice having everyone in the same place. My big complaint is the smell of my room and the loud AC unit, that sounded like an airplane taking off. The room was masked with such a pungent air freshener, that I could taste … Più

This hotel is great for big gatherings, we attended a wedding nearby and it was nice having everyone in the same place. My big complaint is the smell of my room and the loud AC unit, that sounded like an airplane taking off. The room was masked with such a pungent air freshener, that I could taste it in my mouth. When I alerted the reception of these issues, they offered to send an engineer the next morning. ( the engineer never arrived) My room was never cleaned the next day, even though I was out most of the morning. I attended the wedding only to return to a room that smelled like urine (which is probably what the initial strong air freshener was trying to cover up) I get that this hotel is busy, but they really should give the rooms an extra deep clean when someone urinates in the room. As for the AC, I figured out how to turn it off from the unit myself as the wall control did F-all!

Meno