The Historic Cavalier Hotel And Beach Club, Autograph Collection

“Kiara Turned a Great Stay Into a Memorable One”

I can’t say enough good things about Kiara at the front desk. From the moment we arrived, she went above and beyond to make sure our stay was special. She helped me countless times, even when I made mistakes with my room arrangements, and she handled everything with incredible patience, kindness, a… Più

I can’t say enough good things about Kiara at the front desk. From the moment we arrived, she went above and beyond to make sure our stay was special. She helped me countless times, even when I made mistakes with my room arrangements, and she handled everything with incredible patience, kindness, and professionalism. She not only helped fix things in the moment, but also took the time to explain everything so I wouldn’t make the same mistakes next time. Her willingness to help and make sure we had the best experience truly stood out. She even helped make our stay extra special with an upgrade, which meant a lot as we were celebrating my wife’s birthday. Kiara genuinely helped make this trip memorable. She didn’t just do her job, she made us feel welcomed and taken care of. People like Kiara are what make a hotel experience exceptional. She is a huge asset to the team, and we are grateful for everything she did to make our visit so special.

Meno

“Wonderful visit. Beautiful renovated resort!”

Beautiful renovated resort, my AC in my room broke several times, they ended up moving my room. However. Kiara and Solano were outstanding in helping me with the logistics and making sure I was taken care of. You have some fantastic girls taking care of your customers. Love the renovations and the… Più

Beautiful renovated resort, my AC in my room broke several times, they ended up moving my room. However. Kiara and Solano were outstanding in helping me with the logistics and making sure I was taken care of. You have some fantastic girls taking care of your customers. Love the renovations and the location. Thank you, Desmond for your assistance with the repair. And thank you again to the team for making something miserable into a tolerable situation!

Meno

“Bedbugs”

The hotel has a serious problem—bedbugs! I woke up in the morning covered in bites from these insects. Take a look at the attached photos.

“Heritage Suite 202”

The Cavalier Hotel on the surface is great. BUT we booked a Heritage one bedroom suite. At check in they gave us Suite 202 and were told that it was a great room (we all have heard that before). We get to the suite. 202 and our view is the rooftop of indoor pool and HVAC stuff. Plus suite 202 i… Più

The Cavalier Hotel on the surface is great. BUT we booked a Heritage one bedroom suite. At check in they gave us Suite 202 and were told that it was a great room (we all have heard that before). We get to the suite. 202 and our view is the rooftop of indoor pool and HVAC stuff. Plus suite 202 is right above the Raleigh lounge. The noise from the crowds and music from the Raleigh lounge was awful so if you’re a light sleeper or want to go to bed early, do not accept this suite. Plus the four windows looking out on the roof and HVAC have see through shades and light pour in the morning; they need room darkening shades. The door into the bedroom won’t stay open. This suite has a large double vanity but only one sink and the open area below doesn’t have any place to store your toiletries. The suite 202 at over $1,000 per night is not worth it. They should be honest at check in regarding the awful view and noise from below Raleigh lounge. We complained and asked to change, but supposedly nothing available (how many of us have heard that before?). The supervisor did supposedly gave us a $100 credit for our troubles. Would I stay here again? Probably not (definitely not in suite 202). I’m a loyal Marriott Bonvoy member and even being placed in this room was very disappointing.

Meno