Embassy Suites Amarillo Downtown

“Definitely coming back !”

Awesome stay - beautiful, very clean rooms, friendly service and breakfast was great. Valet parking was wonderful as well. Well worth the stay here.

“Buon hotel”

L'hotel è nuovo ed il personale gentile.Si trova in downtown Amarillo ma vicino alla interstate. Le stanze sono grandi e ben arredate, così come il bagno. La colazione ( che si fa solo fino alle 9.30 !!!! ) , punta sulla quantità ma è di scarsa qualità, soprattutto per noi italiani che puntiamo sul… Più

L'hotel è nuovo ed il personale gentile.Si trova in downtown Amarillo ma vicino alla interstate. Le stanze sono grandi e ben arredate, così come il bagno. La colazione ( che si fa solo fino alle 9.30 !!!! ) , punta sulla quantità ma è di scarsa qualità, soprattutto per noi italiani che puntiamo sul dolce anziché salato ( pochissima scelta). la hall in questo periodo ( eravamo sottozero tutto il giorno) è congelante; dovrebbero studiare un sistema di porte che impedisca a tutto questo freddo di entrare ( d'estate vi sarà presumo il medesimo problema con il caldo)e riscaldarla meglio. Anche il riscaldamento nelle stanze non funziona adeguatamente. La nostra cassaforte non funzionava. Minibar vuoto. In conclusione , va bene per una veloce sosta.

Meno

“Passing Through Amarillo New Years Day”

Overall this is a great hotel and excellent location downtown Amarillo, but the bathroom disrepair conditions left a bad impression. We stayed 1 night in a double-queen suite on the 5th floor. Arrived just in time to enjoy the end of the manager's evening reception 5:00 - 6:30pm (FYI) and the lou… Più

Overall this is a great hotel and excellent location downtown Amarillo, but the bathroom disrepair conditions left a bad impression. We stayed 1 night in a double-queen suite on the 5th floor. Arrived just in time to enjoy the end of the manager's evening reception 5:00 - 6:30pm (FYI) and the lounge/bar/restaurant/lobby space is the best thing about this hotel. We did use the pool as the kiddos had a long day stuck in the car but discovered the hot-tub was out of order due to a chemical issue (?). Only after we returned to the that evening did we discover that the condition of the walls in the bathroom was less than pleasant. The problem, I would venture, is that there is no exhaust fan in the bathroom to dissipate moisture after a shower/bath and the humid conditions have created an ugly damaged mess on the walls/ceiling. It was too late in the evening to try to ask to relocate to a different room but I communicated my disappointment with a hotel team member (Lelani) via text along with photos of the damage. The only response was that "the maintenance manager would be notified" of the conditions. Not really what I expected of a "premium floor" room at the Embassy Suites...more of a bad Motel bathroom experience. Otherwise, room service was good (albeit they provided no silverware with the delivery so had to ask to return with a few forks) and the beds and sleeping conditions were very good. Always a bit of road noise from loud vehicles but that is to be expected downtown. No staff members inquired as to the quality of my stay upon check-out, else I would have made mention of the issue again.

Meno