Holiday Inn Express & Suites Omaha Downtown - Old Market By Ihg

“Star staff”

Flight was cancelled & we were sent to this hotel for the night. Arriving pretty exhausted & grumpy, Tabitha’s friendly demeanor & positive spirit broke the annoyance we had with the airline. This is the key to customer service…hire people like Tabitha who are sympathetic & cheery and immediately d… Più

Flight was cancelled & we were sent to this hotel for the night. Arriving pretty exhausted & grumpy, Tabitha’s friendly demeanor & positive spirit broke the annoyance we had with the airline. This is the key to customer service…hire people like Tabitha who are sympathetic & cheery and immediately diffused our negativity. A gem of an employee.

Meno

“Really want to love it”

First all of the positives. Staff was friendly and it is in the old market with an airport shuttle. I had flown in but didn’t need to be super close to the airport so this was supposed to be a nice change of scenery. My sister and her family stayed at the hotel with me. Breakfast was good, plenty o… Più

First all of the positives. Staff was friendly and it is in the old market with an airport shuttle. I had flown in but didn’t need to be super close to the airport so this was supposed to be a nice change of scenery. My sister and her family stayed at the hotel with me. Breakfast was good, plenty of seating and a good variety. I appreciated the cold pitcher of water to refill my bottle in the lobby every time I went down. No coffee makers in the room but that didn’t bother me. Not having a bath for the kids wasn’t great but we managed. Unfortunately there is road construction on literally every street around the hotel for multiple blocks. That’s nothing the hotel can help however it was incredibly frustrating trying to get around. The parking lot is small, only on the back side of the building and if you have an oversized vehicle - good luck. We were not the only car that had to back out of our parking spot to get the passengers in the car due to the proximity of the cars next to us, and yes we are average sized. It’s just the parking lot is tight. $15 to park. The hotel also states it has a heated pool. This must only be a feature available in the winter. The pool was very cold during our late July stay.

Meno

“Some Unexpected Surprises”

This is not the easiest parking lot to enter, it is behind the building. Then you are notified that you have to pay for parking. Nothing indicates how much you have to pay, but it's $15 a night. The hotel allows pets. I didn't notice any pet odors, so it may just be certain rooms. The next sur… Più

This is not the easiest parking lot to enter, it is behind the building. Then you are notified that you have to pay for parking. Nothing indicates how much you have to pay, but it's $15 a night. The hotel allows pets. I didn't notice any pet odors, so it may just be certain rooms. The next surprise was no coffee maker in the room. Their reasoning for this is that it helps the environment by cutting down on plastic waste. That is pretty lame, but there is always coffee and hot water available in the lobby. I love having to get dressed to go get coffee all evening. The room was clean and pretty comfortable. The walk-in shower was nice. The bathroom toilet was a good height for young children, but silly low for average adults. Breakfast was the usual HI Express fare. Overall, with the extra expense for parking, and the inconvenience for having to go to the lobby for coffee, we will look elsewhere on our next trip.

Meno