Bishop's Lodge, Auberge Collection

“Great week at Bishop's Lodge!”

Bishop's Lodge was the perfect base for seeing and experiencing the beauty of Sante Fe. Our room had sweeping views of the resort and mountains. It took less than 10 minutes to get to Sante Fe downtown and the shuttle made it so easy to go back and forth. The property has a well trained professi… Più

Bishop's Lodge was the perfect base for seeing and experiencing the beauty of Sante Fe. Our room had sweeping views of the resort and mountains. It took less than 10 minutes to get to Sante Fe downtown and the shuttle made it so easy to go back and forth. The property has a well trained professional staff. We look forward to returning.

Meno

“An overall exceptional experience”

We stayed at Bishop's Lodge for 3 nights and it was an incredible experience. The staff anticipated all of our needs. They were all so very friendly. The room was appointed to perfection from the linens to the decor, we loved everything about it. We also loved the location of the Lodge as we were … Più

We stayed at Bishop's Lodge for 3 nights and it was an incredible experience. The staff anticipated all of our needs. They were all so very friendly. The room was appointed to perfection from the linens to the decor, we loved everything about it. We also loved the location of the Lodge as we were away from the hustle of the city while being close enough not to miss out on anything available there. We had our own car, so we would sometimes drive in and find parking but we also utilized the free shuttle service into town several times and enjoyed chatting with our driver about things to do and eat. An overall exceptional experience in every regard.

Meno

“Auberge Bishop Lodge Summertime”

Me and my family went on vacation for this summer and we did not know that this place was absolutely gorgeous. From the welcoming , to the staff and the food, everything was beyond amazing. Definitely recommend not only for couples but also for families.

“Not up to 5 star or Auberge standards”

As many prior reviews have stated, the Bishop’s Lodge property itself is quite lovely. But also, as many have stated, the resort seems to have consistent staffing issues and needs maintenance to be stepped up. We were at the top of the hill (which is a good climb) and the room itself was nice wit… Più

As many prior reviews have stated, the Bishop’s Lodge property itself is quite lovely. But also, as many have stated, the resort seems to have consistent staffing issues and needs maintenance to be stepped up. We were at the top of the hill (which is a good climb) and the room itself was nice with 2 fire places, outside fire pit and pretty decent bed. The view from our room’s patio was great. The main issue is, particularly considering the cost, that the resort does not provide 5 star value and is certainly not at the level of the mother ship (Auberge du Soleil) in Napa Valley. Whether this is because of the fairly rapid expansion of the Auberge group over the last decade or whether this is just a new standard that this particular property operates by is a question that needs to be raised. There is an apparent shortage of staff that becomes evident with often having trouble finding a golf cart to ferry you up the hill, slow service in the restaurant, inconsistent or non-existent turn-down service, unavailable valet, lack of maintenance in the room and poor housekeeping. None of these in themselves were a serious problem but, when you are charging these rates and leaning on the reputation of Auberge, these all add up to a disappointing experience. For our stay, the single most concerning issue was the prevalence of bugs in our room. We had many ants, roly-polys, spider crickets and other flying bugs that would land on you in the middle of the night or while you were in the bathroom. It appears that the ant problem lay with the gaps in the floor wall junctions that had deteriorated over time and need caulking and plastering. While they made some headway over our 4-night stay, we were never rid of the bugs and it really put a damper on our experience. Management did comp our dinner one night but, for the level of resort this portends to be and the quite expensive charge for the rooms, this was really not much of a response. I think the real challenge for Bishop’s Lodge is that by being part of Auberge, this level of service and accommodation can taint the rest of the Auberge brand and raise concern that other Auberge locations may also not be up to past standards. I hope that is not the case.

Meno