Tru by Hilton Grand Rapids Airport

“Professional Administration”

Jada's front desk service was very professional. Her helpfulness assisted me with navigating the city for food and entertainment options.

“Meh…”

I read the reviews prior to booking, and it’s not my first foray from under my rock. I almost always stay at Hampton, so this being a Hilton property gave high expectations. Here’s the good; Proximity to airport excellent, Emily at the front desk was very friendly and helpful, as were all the staf… Più

I read the reviews prior to booking, and it’s not my first foray from under my rock. I almost always stay at Hampton, so this being a Hilton property gave high expectations. Here’s the good; Proximity to airport excellent, Emily at the front desk was very friendly and helpful, as were all the staff I interacted with. Room was very clean, heating/cooling was fine, water pressure was good (shower only, no tub but that’s fine with me), bath products provided were actually BETTER than those in Hampton (in my opinion) and window shade blocked external light very well. The bed was firm yet quite comfortable, and plenty of well-placed electrical outlets. What made the experience just “meh”; carpet in hallways and stairs, but not in the rooms. Breakfast was on par with Choice Comfort Inn (but with better coffee), no ice bucket in room, or near ice machine except in lobby. No closet, so iron and ironing board just part of the decor, and limited area to place suitcase. I only stayed one night, so Tru met my needs, but if I were planning a longer stay, I would look for a Hampton. Overall, the experience wasn’t horrible, but also nothing to write home about. And for those who complained about room cleaning-ALL the chains only service the rooms once a week or as requested during your stay.

Meno