Candlewood Suites Cincinnati Northeast-Mason, An Ihg Hotel

“Phenomenal Service and a Wonderful Staff”

I want to sincerely thank the excellent staff at the Candlewood Suites in Mason, Ohio. My family and I stayed there from October 31, 2025, to November 13, 2025, and the experience exceeded our expectations. Dana, Veronica, Noah, Shalyn, Stephanie, Trey, Jane, Tatiana, Khatuna, Nigora, Davron, Aida,… Più

I want to sincerely thank the excellent staff at the Candlewood Suites in Mason, Ohio. My family and I stayed there from October 31, 2025, to November 13, 2025, and the experience exceeded our expectations. Dana, Veronica, Noah, Shalyn, Stephanie, Trey, Jane, Tatiana, Khatuna, Nigora, Davron, Aida, Zebo, and William consistently delivered phenomenal service. Each team member showed genuine care, professionalism, and attention to detail. They went out of their way to ensure our stay was comfortable, welcoming, and enjoyable from start to finish. This level of customer service made a lasting impression on our family, and we truly appreciated the kindness and dedication of the entire staff. Thank you🙏🏾 Shaun, Sey, Lon, and Jai

Meno

“Excellent! We'll be back!”

We stayed here only one night around mid-September, and we were so impressed! The check-in staff were quick, friendly, informative, and very hospitable -- starting our stay off on a very good foot! Our room layout made the space feel bigger, the amenities and provided items/furniture far outshone t… Più

We stayed here only one night around mid-September, and we were so impressed! The check-in staff were quick, friendly, informative, and very hospitable -- starting our stay off on a very good foot! Our room layout made the space feel bigger, the amenities and provided items/furniture far outshone the various hotels we stayed in the previous several nights during our travels. This particular hotel was conveniently located to food establishments, but was also easy enough that food delivery was quite accessible. We WILL be staying here again!

Meno

“Polish on a pig”

First, this property is in a good area and is well-situated for many of the events and attractions in and around the greater-Cincinnati area. Check in was smooth and staff was very friendly and informative. Our room was nicely decorated, but you could tell the bones were old. The layout was tight… Più

First, this property is in a good area and is well-situated for many of the events and attractions in and around the greater-Cincinnati area. Check in was smooth and staff was very friendly and informative. Our room was nicely decorated, but you could tell the bones were old. The layout was tight, especially trying to get in and out of the water closet or moving around the bed area. There is a little kitchenette which has a full size fridge, sink and dishwasher. We did not need at the time, but may have found that handy in another trip. Appliances in our room looked fairly new. This hotel is a good choice, but would not be for everyone. I’ve said before, if you equate old with “dirty” this hotel would not be for you.

Meno