Marriott Lexington Griffin Gate Golf Resort & Spa

“Don’t try to call the desk, even in an emergency.”

Lexington was flooding as we approached the city. I wanted to talk to someone at the desk to confirm my reservation, let them know I’d be late, and ask about the flooding. It took over 20 minutes and 10 phone calls to get a human being on the phone. And she was overseas. Shame on you Marriott. I s… Più

Lexington was flooding as we approached the city. I wanted to talk to someone at the desk to confirm my reservation, let them know I’d be late, and ask about the flooding. It took over 20 minutes and 10 phone calls to get a human being on the phone. And she was overseas. Shame on you Marriott. I should’ve been able to contact a human being for the money I’ve paid. That’s disgusting, and it was a safety issue for my family. Shame. Secondly- our room was leaky so my two children and husband and I got split into two non-adjoining rooms. That’s an inconvenience. But I can handle it. What I can’t handle is the fact that I can’t find a resort map anywhere but the desk, no printed menu, absolutely no hard copy of resort activities and amenities. (Not that it matters because both hot tubs and one pool are closed on Memorial Day weekend.) THERE AREN’T EVEN CLOCKS IN THE ROOMS! I WANT TO UNPLUG. I don’t want to download apps and connect and do all of that. I like having the option, but I don’t want to fight with your apps and robots every single step of the way. It grumps me out and ruins everyone’s time when I am fighting your janky technology with no other options. Marriott has taken the humanity out of hospitality and I will avoid them in the future- not being able to speak with a human being at the establishment I’m checking into is a huge dealbreaker.

Meno

“Marriott Griffin Gate – A Disappointing Return”

We recently spent a long weekend at the Marriott Griffin Gate. I hadn’t stayed there in many years and was looking forward to seeing the results of the reported $30 million renovation. Unfortunately, the experience fell short of expectations. While there were some visible updates in the main areas… Più

We recently spent a long weekend at the Marriott Griffin Gate. I hadn’t stayed there in many years and was looking forward to seeing the results of the reported $30 million renovation. Unfortunately, the experience fell short of expectations. While there were some visible updates in the main areas and guest rooms, the property overall still felt dated and worn, particularly for a hotel that has undergone such a significant investment. We were fortunate to receive our room at check‑in, but later heard other guests being told at 5:00 p.m. that their rooms were not yet ready. Service throughout the stay was also uneven. On a couple of visits to the bar/restaurant, service was quite slow, and it appeared the staff was stretched thin. We were charged a resort fee, but the included amenities were never explained at check‑in. It wasn’t until the third day that we learned the fee included two cocktails of the day and complimentary bike rentals. When I later asked about using a bike, I was told they were all locked up and unavailable because the only front desk employee on duty could not leave the desk to unlock them. There were some enjoyable aspects. We liked the fire pits and spent a pleasant evening there, and the pool area itself looks appealing. However, we were disappointed to learn that the pool only operates from Memorial Day through Labor Day. Given how warm the weather was during our April stay, having the pool open would have made a noticeable difference. Overall, the stay did not quite live up to the promise suggested by the renovation and added resort fee. While there were a few positives, the experience left us disappointed enough that we are unlikely to return.

Meno