Crossroads Hotel

“Great Hotel”

We were celebrating my 60th birthday with a unique staycation and chose to stay at this hotel. Booking the room was easy, and they acknowledged that it was my birthday upon check in. We loved that they had valet parking available making it so much easier. The room was spacious - even had a littl… Più

We were celebrating my 60th birthday with a unique staycation and chose to stay at this hotel. Booking the room was easy, and they acknowledged that it was my birthday upon check in. We loved that they had valet parking available making it so much easier. The room was spacious - even had a little couch - and we loved that they left much of the original structure. The pressure in the shower was fantastic (we all know that's hit or miss when staying at a hotel). The Percheron Rooftop bar was fun but really for a younger crowd and the XR lobby bar was better for us. It was clean, so we were very comfortable. It is on the pricey side, but if you're wanting a unique experience, it does provide that. We took an Uber to a small local restaurant for dinner, so I can't speak to the restaurant in the hotel, but it did seem very busy when we were sitting at the lobby bar. Other than the Percheron, the noise level was just fine. We were able to go to sleep when we wanted and were not woken up in the night. I did try to get a latte to go the morning we checked out but the person working the XR lobby bar barely even acknowledged me. Even after I asked her if someone was working at the bar (they do offer breakfast), she just answered that she was working but didn't follow-up to apologize or ask me what I wanted. I stood there another 2 minutes without her even looking at me, so I walked away. I did provide this feedback to the hotel, so hopefully they spoke to her. At a high end hotel, I expect stellar service and being ignored just rubbed me the wrong way.

Meno

“Comfortable bed, otherwise on the poor side of mixed”

The bed was comfortable, which is our primary requirement of any hotel. But … no coffee or teamaking facilities in the room because “we like to force you to socialise” (according to the ‘welcome’ speech from the receptionist at check in). Err, no, I’m the customer and you shouldn’t be ‘forcing’ me … Più

The bed was comfortable, which is our primary requirement of any hotel. But … no coffee or teamaking facilities in the room because “we like to force you to socialise” (according to the ‘welcome’ speech from the receptionist at check in). Err, no, I’m the customer and you shouldn’t be ‘forcing’ me to do any such thing; I want my first coffee of the day in my night clothes in my room, not in your cavernous industrial reception space. And when I get back to my room late afternoon after a hard day playing tourist I want to take off my shoes and relax with a cup of coffee or tea … oh dear, not at The Crossroads I can’t. All that apart, a very mixed bag: housekeeping poor (no show one day, absurdly late another, lots of things missed), valet parking excellent, hostesses at rooftop bar challenging rather than welcoming, breakfast service ok. Bottom line: not recommended.

Meno

“Not a good experience”

Really wanted to like the hotel. The staff is great. Unfortunately I believe they were completely overwhelmed with the number of events happening in the hotel, and were not equipped to handle the load. Food service took over an hour for all meals. One of the meals in the formal restaurant was… Più

Really wanted to like the hotel. The staff is great. Unfortunately I believe they were completely overwhelmed with the number of events happening in the hotel, and were not equipped to handle the load. Food service took over an hour for all meals. One of the meals in the formal restaurant was not able to be consumed. Completely ruined with an explosion of pepper. Room smelled horrible and was dark. Elevator was broken.

Meno