Home2 Suites By Hilton Indianapolis Airport

“Nice little hotel in Indianapolis”

We were bummed the pool was closed, but our room was good and so was our experience. It’s tough traveling with kids sometimes but Stacey the breakfast attendant was so so kind and helpful for us! She made sure the kids and i had everything we needed and even got a high chair for my daughter’s stuff… Più

We were bummed the pool was closed, but our room was good and so was our experience. It’s tough traveling with kids sometimes but Stacey the breakfast attendant was so so kind and helpful for us! She made sure the kids and i had everything we needed and even got a high chair for my daughter’s stuffed animals so they felt included! Appreciate her kindness tremendously! Billy was the front desk attendant in the morning and was so kind and helpful with checkout and all the questions we had! Great staff here!!

Meno

“Cathryn was great”

Cathryn was a great hostess, very helpful and made me feel at home

“My trip”

Stacey at breakfast was fantastic. Very nice and courteous! Food was hot and plentiful! Entire team here was fantastic! Room was comfortable and spacious!

“No Airport Shuttle.”

Clean rooms, decent breakfast, mid service. The pool has been closed for our stay (1 night turned into 2) which was unfortunately extended due to flight cancellations. We have asked for a few things - pull out bed sheets and voucher questions. Each time being told "we will get right back to you"… Più

Clean rooms, decent breakfast, mid service. The pool has been closed for our stay (1 night turned into 2) which was unfortunately extended due to flight cancellations. We have asked for a few things - pull out bed sheets and voucher questions. Each time being told "we will get right back to you" and each time we were left waiting 45 minutes plus. My main complaint: The hotel advertises a Free Shuttle Service. This is no longer an up to date policy as of March 1st per the front desk staff, although the hotel website still actively lists this service at the time of me writing this review. In fact, my husband called to confirm the shuttle service prior to booking our stay and was not informed of any policy change. The hotel now offers a $25 Uber voucher instead of the shuttle service. The front desk attendee (finally) informed us that the manger believes that this is sufficient despite our one way Uber ride to the airport costing $36. Am I complaining like a Karen? Yes. Are my complaints pretty valid? Also yes. This is not the end of the world, but it is very poor service to not honor a policy, avoid informing guests until the guest follows up, and is very misleading to future customers.

Meno