Home2 Suites By Hilton Brandon Tampa

“Above and Beyond Service”

Huge shoutout to Patrick and Valerie here at Home2 Suites by Hilton Brandon Tampa for making my stay absolutely seamless. Last night, Patrick went above and beyond to help me get a room when I really needed it. He was patient, professional, and genuinely cared about making sure I was taken care of… Più

Huge shoutout to Patrick and Valerie here at Home2 Suites by Hilton Brandon Tampa for making my stay absolutely seamless. Last night, Patrick went above and beyond to help me get a room when I really needed it. He was patient, professional, and genuinely cared about making sure I was taken care of. After a long day, that kind of service means everything—and he delivered. This morning, Valerie picked up right where he left off and finalized everything with ease. She made the process smooth, stress-free, and welcoming. You can tell she knows exactly what she’s doing and takes pride in helping guests. Together, they turned what could’ve been a stressful situation into a great experience. Exceptional customer service like this doesn’t go unnoticed. If you’re staying here, you’re in good hands with Patrick and Valerie!

Meno

“Great hotel!”

I just spent a week here for my daughter’s rugby tournament. Everything was great! Clean, friendly, what more can you ask for. The gym equipment was new and the gym was spacious. A special shout out to Valerie tayvion and Ameracle! We stayed at a different similarly priced hotel for last year and… Più

I just spent a week here for my daughter’s rugby tournament. Everything was great! Clean, friendly, what more can you ask for. The gym equipment was new and the gym was spacious. A special shout out to Valerie tayvion and Ameracle! We stayed at a different similarly priced hotel for last year and it was night and day!

Meno

“I enjoyed interacting with the team. Courtesy call to come pick up mails!”

Great staff overall. Very accommodating. Clean room and and excellent of breakfast options!

“Nice property but upkeep falls short”

I love Home 2 Suites and stay at this brand often, however the upkeep on this one falls short. First, the staff is wonderful: attentive and kind and the rooms are kept very clean by the housekeeping staff. Mine had a clogged sink upon arrival and a shower that dripped. A technician came the next… Più

I love Home 2 Suites and stay at this brand often, however the upkeep on this one falls short. First, the staff is wonderful: attentive and kind and the rooms are kept very clean by the housekeeping staff. Mine had a clogged sink upon arrival and a shower that dripped. A technician came the next day and resolved the sink issue, but nothing he could do about the drip. The shower had rust/mildew in the corners and as you stepped out you could see where they didn’t clean well enough around the inside of the toilet bowl. There are three hooks above the toilet and one had fallen off and not put back in. The kitchen utensils were odd numbers: 2 teaspoons, 3 tablespoons, 4 knives, 5 forks. The elevator button sticks in the lobby. Unless you know it’s supposed to turn red when pressed, you could stand there all day waiting. No one told me until someone walked up who knew. And the smell. There was a distinctive smell (not pleasant) as you entered. One of the elevators smelled like weed. The hallway was neutral but walking into my room the smell changed again. The beds are ok, but they had put a thin mattress topper over an old mattress and the bedding is marginal. One of the reasons I stay loyal to Hilton is consistently comfortable beds. This one let me down. Everything I encountered here were maintenance issues and could easily been resolved. As nice as the staff is, they seem reactive, not pro-active. Housekeeping could easily let management know about these issues while cleaning. My stay was OK, adequate and I didn’t sweat the small stuff. But as these small, repairable small things added up, it left a bad impression for me and overall was disappointed. Not a typical Hilton property stay for me. The property itself was nice but upkeep is marginal.

Meno