Palmetto Marriott Resort & Spa

“Exceptional Service and a Beautiful New Resort Experience”

I am a frequent traveler and a Marriott Titanium Elite member, so I base my hotel reviews on both brand standards and my personal experiences. I stayed one night at the Palmetto Marriott Resort & Spa, and it was truly a fantastic stay — the only disappointment was that we were there for just one n… Più

I am a frequent traveler and a Marriott Titanium Elite member, so I base my hotel reviews on both brand standards and my personal experiences. I stayed one night at the Palmetto Marriott Resort & Spa, and it was truly a fantastic stay — the only disappointment was that we were there for just one night. The property has a fresh, modern feel and presents very well overall. From the moment we arrived, the service stood out. I was recognized as a Titanium Elite member at check-in and received an upgraded room. Since we had arrived early and the room was not yet ready, I was granted access to the M Club lounge while housekeeping finalized preparations. About 20 minutes later, the front desk associate personally came to the lounge to deliver my room keys — a thoughtful and very professional touch. The room itself was clean, modern, and spacious. It felt new and well designed, with a comfortable bed and an inviting layout. The M Club lounge is one of the better lounges I have experienced. It is well appointed and features one of the best coffee machines I have seen in a hotel lounge — including many airport lounges I have visited around the world. Breakfast in the lounge was quite expansive, with a strong selection and good quality offerings. Although we did not have time to enjoy the pool, it looked very well done and inviting. We did visit the rooftop bar and restaurant, which turned out to be a highlight of the stay. The service was friendly and engaging, and we had an unexpectedly great evening there. The food was excellent. My wife is allergic to shellfish, and despite the menu featuring a number of shellfish options, the staff was very accommodating and handled her dietary restriction carefully and professionally. Overall, this was an exceptional experience driven by strong service, excellent elite recognition, and a beautiful new property. I would absolutely stay here again and look forward to spending more time at the resort on a future visit

Meno

“Highly recommended, because of the staff”

Excellent service from the moment we stepped in, way before a reasonable check in time. The gentleman at reception could not have been more helpful. Our room was really good - nice view at sunrise, too. Everything was still brand new - I think they've been open for a year or so. The wristband roo… Più

Excellent service from the moment we stepped in, way before a reasonable check in time. The gentleman at reception could not have been more helpful. Our room was really good - nice view at sunrise, too. Everything was still brand new - I think they've been open for a year or so. The wristband room key gizmos have a whiff of witchcraft about them but they are convenient .......apparently. Being ancient, I said no when offered one when checking in. I want one of those old fashioned, fuddy-duddy keycards that I can go to reception for replacements because I've lost them at least twice during my stay. The M lounge far exceeded our perhaps somewhat jaded expectations about North American hotel lounges. Bright, spacious - and a tempting outside space, had it not been an extraordinarily cold and blustery day ( we went iceberg watching on Anna Maria Island ). The staff lady in the lounge that evening was really good. Very solid breakfast offerings, too. The rooftop restaurant was closed on Mondays but the special at the place downstairs - cheese ravioli - was tasty. The restaurant staff member - Cordelia - waxed lyrical about it and she was right. The chardonnay was very ambitiously priced but that's not unexpected in a place like this. The thing that impressed us most -was the genuine warmth and professionalism of the folks who work there. We'll be back, once I get mortgage approval for the chardonnay. And the icebergs have melted.

Meno

“Always check your credit card statement after staying at a hotel.”

They charge your credit card for expenses you didn't incur. The hotel is clean and nice, but if they get your credit card information, they secretly withdraw money from you without your knowledge. Be very careful. Even though I had paid for everything in advance, they charged $78 USD to my card. I… Più

They charge your credit card for expenses you didn't incur. The hotel is clean and nice, but if they get your credit card information, they secretly withdraw money from you without your knowledge. Be very careful. Even though I had paid for everything in advance, they charged $78 USD to my card. I saw it by chance and called my bank to cancel it. I'm writing this here so you don't experience the same thing.

Meno