The Cassara Carlsbad, Tapestry Collection By Hilton

“Lejla”

I truly enjoyed my stay at this hotel. From check-in to check-out, the staff was professional, kind, and attentive. The room was clean, modern, and very comfortable. The hotel’s location made it easy to explore the area, and the overall experience was excellent. Highly recommended!.

“Outstanding”

Excellent place! I highly recommend it!

“Enjoyable!”

Very nice hotel! Some of the staff were very hospitable and solutions-oriented, including Scott at the Lobby Bar, and Chase and Andy at the Front Desk. The "quiet pool," outside the main lobby, was for the most part just that...quiet. There were several times where the parents did not care to mana… Più

Very nice hotel! Some of the staff were very hospitable and solutions-oriented, including Scott at the Lobby Bar, and Chase and Andy at the Front Desk. The "quiet pool," outside the main lobby, was for the most part just that...quiet. There were several times where the parents did not care to manage their kids to comply, however. But...it IS a pool. For the price point, my better half and I were a bit surprised that the mattresses did not meet expectations. Also, the hotel is far from sound-proof, and we could here pretty frequent "steps from above" throughout our stay. Additionally, explanation of the Resort Fee at check-in was not quite accurate...to utilize full credit of the $25/day fee, which can be applied to F&B charges, one must charge each day, and not expect an accrual of credit at check-out. Cheers!

Meno

“Beautiful and convenient location, great staff, but completely understaffed during brunch buffet.”

We came here with the family for a Legoland trip. The location is wonderful and the pool makes you wonder why you're going to Legoland at all. However, the beds were the most uncomfortable beds we've been on, even my kid was complaining, and the carpet needs a refresh. There's only so much the cl… Più

We came here with the family for a Legoland trip. The location is wonderful and the pool makes you wonder why you're going to Legoland at all. However, the beds were the most uncomfortable beds we've been on, even my kid was complaining, and the carpet needs a refresh. There's only so much the cleaning staff can do. We went to the breakfast buffet, and the staff were wonderful, but completely overwhelmed. Only three staff doing everything, including restocking the buffet food, clearing the tables, taking orders among other things. The management needs to get more staff if they're going to charge $25. There were no clean tables, the buffet was only half stocked and it was difficult to get coffee. The staff were running around trying their best trying to serve over 50 guests at once. I would probably come back just for a staycation, but the management needs to hire more staff!

Meno