Hampton By Hilton High Wycombe

“Olivier Kozlowsai - Impeccable service”

Olivier Kozlowsai took care of me from beginning to end. Everything I needed was taken care of. His emotional intelligence and impeccable manners really stood out. He has a class of his own. This is one of the best customer service that I have had. If there was a "First Class PLUS" service, that wo… Più

Olivier Kozlowsai took care of me from beginning to end. Everything I needed was taken care of. His emotional intelligence and impeccable manners really stood out. He has a class of his own. This is one of the best customer service that I have had. If there was a "First Class PLUS" service, that would be him.

Meno

“A great member of staff at this Hampton by Hilton!”

I had a fantastic experience at Hampton by Hilton in High Wycombe, and a big part of that was thanks to Chris. From the moment we met, he was incredibly welcoming and made us feel right at home. His sense of humour really stood out…….he had a great way of making guests smile and creating a relaxed,… Più

I had a fantastic experience at Hampton by Hilton in High Wycombe, and a big part of that was thanks to Chris. From the moment we met, he was incredibly welcoming and made us feel right at home. His sense of humour really stood out…….he had a great way of making guests smile and creating a relaxed, friendly atmosphere. Chris is a real credit to the team: professional, approachable, and genuinely caring about guests’ experiences. It’s rare to come across someone who goes the extra mile so naturally. He truly made my stay more enjoyable, and I hope his efforts are recognised.

Meno

“Tutto molto bene”

Tutto molto bene, colazione ottima, abbondante, salato e dolce, camere ampie, luminose e pulite e personale cordiale e disponibile, unica nota negativa la posizione che a piedi dista 2km dal centro ma c'è un bus navetta che per 2£ porta in paese.

“Great room! Service Experience Gaps”

We had a great room with all amenities and comfort. The hotel was perfectly located for us! Parking is chargeable but reasonably priced and convenient. We arrived early and the receptionist kindly stored our bag. He was somewhat dower and appeared unfriendly. Unfortunately most of the frontline sta… Più

We had a great room with all amenities and comfort. The hotel was perfectly located for us! Parking is chargeable but reasonably priced and convenient. We arrived early and the receptionist kindly stored our bag. He was somewhat dower and appeared unfriendly. Unfortunately most of the frontline staff were similarly quite miserable going about their work. At breakfast one server was quite rude when I asked where I could find the coffee, shouting back “round the corner, round the corner!” Which corner I wondered. An hour before breakfast was due to close, the same impolite server said there were no pastries left, similarly there was hardly any bread, rolls, no marmalade or trays. These are really simple things to get right and mean a lot to guests! Hence only 4 stars.

Meno