Leonardo Hotel Chester

“A great night's sleep!”

This is a great hotel, centre of the city near bars, restaurants and shops. Staff are all so friendly, special shout out to housekeeping, our room was so clean. The breakfast was very good as well. Quick checkin, friendly receptionist. We didn't hear a sound from outside traffic!

“Great location, but average hotel”

We booked through booking.com to stay here for 2nights in the Queen executive room which was supposed to come with lots of added extras.Free complimentary drink each day of your stay and 2 cans of Pepsi max which we didn't receive.However we did get biscuits and kittkats daily. There was no mentio… Più

We booked through booking.com to stay here for 2nights in the Queen executive room which was supposed to come with lots of added extras.Free complimentary drink each day of your stay and 2 cans of Pepsi max which we didn't receive.However we did get biscuits and kittkats daily. There was no mention of newspapers daily that we were supposed to get either. There's also supposed to be a discount on food / beverages which was non existent.We ate in restaurant on 1st night but the food was not really very good and small portions too.We didn't eat here on 2nd night. Breakfast was not so good either the food was all cold and I mean cold.The only hot thing was my cappuccino. However on the plus side the location of the hotel is excellent everything close by. Car park, which is separate from hotel but just across the road is discounted to 10.50 a night.The hotel is clean and smells lovely in the reception area and is nice and cool there also. Quite disappointing stay really considering this is a 4 star hotel.

Meno

“Location is great, nice staff but otherwise poor value.”

A centrally located hotel with reasonably good size rooms. Beds were acceptable for our family of 3. The bathroom whilst decorated in modern finish is a shower over the tub and that’s old fashioned and not for older guests who may struggle. Excellent water pressure I have to say but the whole set u… Più

A centrally located hotel with reasonably good size rooms. Beds were acceptable for our family of 3. The bathroom whilst decorated in modern finish is a shower over the tub and that’s old fashioned and not for older guests who may struggle. Excellent water pressure I have to say but the whole set up leads to a flooded floor and the water doesn’t drain in the tub so you’re left with the last persons water floating there. We didn’t get enough towels to serve 3. We paid for the breakfast and it is not ( in my view) of a good quality or selection and so not good value. Having stayed in many hotels the £600 plus for two nights should result in far better quality than seen here. The final comment is that our room service meal was truly poor. We had to complain and have been offered a refund ( good service there) and we await that credit into the account.

Meno