Heritage Grand Perast By Rixos

“Soggiorno da sogno”

Dalla location incantevole allo staff gentilissimo, dalla qualità del buffet della prima colazione al confort delle camere ecc ecc Perast e questo hotel mi hanno fatto innamorare del Montenegro! Andateci!

“Lovely Hotel”

Just spent 10 days here in Perast at the Grand Hotel, lovely hotel, great staff would thoroughly recommend the hotel.

“5***** view but a 3*** service”

The location and view from this hotel are its best attributes, absolutely stunning. However, sadly the service does not live up to all the hype. When we arrived we discovered that the hotel is located approximately half a kilometre from the drop off point, and cars are not allowed to drive up to … Più

The location and view from this hotel are its best attributes, absolutely stunning. However, sadly the service does not live up to all the hype. When we arrived we discovered that the hotel is located approximately half a kilometre from the drop off point, and cars are not allowed to drive up to the hotel. We had to wait 30mins in the searing heat for a buggy to collect us. The reception staff were quite surly, and clearly stressed when we checked in, which didn’t make it a pleasant experience. Our room was lovely as was our view, but we had spent a lot of money for the upgrade. We wanted to talk to the concierge regarding hiring a car, however the reception staff had no idea where she was, or “if she would be coming back!”. We left our number and she eventually WhatsApp’d us, we asked if we could arrange a meeting with her, but her response was that she wasn’t in the office so would have to speak via messaging, which didn't work for us so we didn't bother. Probably a good thing as the hotel charges 15euro a day to park half a kilometre away. The food in the hotel is nicely prepared and tasty, but the breakfast is disappointing, and certainly not 5*****. If we hadn’t read about the cooked menu, we wouldn’t have known anything about it, as we were never offered the menu without asking for it. Also, they stop serving coffee after 10pm so they can clean the machine ready for breakfast. They also ran out of draught beer whilst we were staying. The pool/terrace is quite nice and supposedly for hotel guests only. However this is never checked, and it can be quite hard to get a sunbed unless you go early. Quite rightly you can’t reserve them, however no one polices it so it’s a free for all. With regards to the room, it was clean, airy and spacious, however, we had to request tissues, flannels and toilet rolls, and on our penultimate day the shower gel ran out and wasn’t replaced. These may seem like first world problems, but when you are paying for 5* luxury you expect to get it. This hotel needs managing, the staff seem to be apologising all the time for its inadequacy’s. Not once did we see anyone who appeared to be in charge. The staff seemed to be doing their best with little or no supervision. There are also a lot of weddings at this hotel, so be prepared for occasional loud music, very late at night. Perast is absolutely stunning, but bustling with tours throughout the day, I certainly wouldn’t recommend it for a relaxing getaway. Getting around isn’t easy, and unless you take the hourly Blueline Bus into Kotor for 2Euro, other transport options are really expensive. For all of the above we loved our trip to Montenegro, but sadly the infrastructure is nowhere near sufficient for the thousands of holidaymakers arriving daily.

Meno