Higalik Hotel

“Good holiday but disappointed by limited menu and slow restaurant service”

Whilst we enjoyed an excellent week of skiing at Les Menuires, and our room, location and pool at the Higalik Hotel were good, with regret we were disappointed with the Telemark Restaurant. The limited half board menu, which was the same all week, meant there was very little choice, particularly f… Più

Whilst we enjoyed an excellent week of skiing at Les Menuires, and our room, location and pool at the Higalik Hotel were good, with regret we were disappointed with the Telemark Restaurant. The limited half board menu, which was the same all week, meant there was very little choice, particularly for vegetarians and children. It was the same vegetarian and fish options, and the same four options on the children’s menu, all week. As the week went on, the starter options were reduced to just two, which were repeats. So my wife and our children had the same meal several times during the week. As a vegetarian my wife was reduced to having two starters as an evening meal. This is not what we were expecting and no attempt at alternatives was offered. The service in the Telemark Restaurant was also very slow, particularly on the 4th of April and the 9th of April. On the 9th we took our table at 6.45pm, and at 9pm we were still waiting for our desert to be served. We queried the delay with the waiter, and instead of apologising he was abrupt and rude. We bought our complaint to the attention of Higalik reception, and to Crystal by email, on the morning of the 10th, which should have been enough time to arrange an alternative vegetarian option for the evening of the 10th. Sadly this was not the case. In short, with regards our evening meals at the Telemark Restaurant, we did not get what we paid for. On our return we emailed the Higalik Hotel with our complaint. As I type three weeks later we have not had a response. In conclusion we should not have booked the Higalik Hotel on a half board basis. The hotel's other restaurant / deli 'Mauricette in the Sky' was closed during the week of our visit.

Meno