Four Seasons Hotel Suzhou

“Outstanding Customer Service”

We recently stayed at Four Seasons Suzhou on a business trip and had a truly wonderful experience overall. At Jin Jing Ge, Vicky’s service was exceptional every time we dined there. She went above and beyond to make sure every dish met our dietary restrictions, and she did so in a way that was fri… Più

We recently stayed at Four Seasons Suzhou on a business trip and had a truly wonderful experience overall. At Jin Jing Ge, Vicky’s service was exceptional every time we dined there. She went above and beyond to make sure every dish met our dietary restrictions, and she did so in a way that was friendly, attentive and highly professional. Her fluency in English, Mandarin and Cantonese was a huge plus and made communication effortless. The food at Jin Jing Ge was consistently fresh, delicious and beautifully presented, and we were thoroughly impressed by both the quality of the cuisine and Vicky’s remarkable service. We also want to recognize Mangena for her outstanding customer service at the hotel. Her warm welcome, efficient in-room check-in and thoughtful farewell at checkout made our stay especially memorable. She was kind, knowledgeable and consistently positive, and she went out of her way to ensure our visit was comfortable and enjoyable. Her fluency in both English and Mandarin is a real asset to the property. Our balcony room, with its beautiful view of Jinji Lake, was a highlight of the stay. The gym and pool facilities were well maintained and impressive, and the complimentary breakfast offered a wide variety of fresh, high-quality options. These details really added to the overall sense of comfort and value during our trip. One area for improvement is the enforcement of the non-smoking policy. One of the main reasons we chose Four Seasons Suzhou was its designation as a non-smoking property, but we unfortunately encountered several instances of guests smoking. For guests with health sensitivities, a stricter and more visible approach to enforcing the non-smoking rules would make a significant difference. We truly hope the hotel will address this, as we would be very happy to return in the future for another otherwise excellent, and hopefully fully smoke-free, stay. Overall, thank you to the Four Seasons team for the warm hospitality and attention to detail that made our business trip so enjoyable.

Meno

“Fantastic stay at Four Season Suzhou”

Excellent! One of the best hotels in China ! Newer, current, clean, best service, great breakfast! I particularly love the light switches and shower handles - one glance understood all ! We had a fantastic stay in this Four Season Hotle! Will come again! Oh forgot to mention: the swimming poo… Più

Excellent! One of the best hotels in China ! Newer, current, clean, best service, great breakfast! I particularly love the light switches and shower handles - one glance understood all ! We had a fantastic stay in this Four Season Hotle! Will come again! Oh forgot to mention: the swimming pool and workout gym was also excellent!👍

Meno

“Unbeatable comfort, food and service in perfect Suzhou location”

The Four Seasons Suzhou was perfect - a fabulous resort style hotel in the middle of Suzhou with a tremendous sense of space. A great location with fabulous, unobstructed views across Jinjihu Lake of the Suzhou skyline which were particularly impressive from the terrace at dusk. Very large, comfort… Più

The Four Seasons Suzhou was perfect - a fabulous resort style hotel in the middle of Suzhou with a tremendous sense of space. A great location with fabulous, unobstructed views across Jinjihu Lake of the Suzhou skyline which were particularly impressive from the terrace at dusk. Very large, comfortable guestrooms and suites with all the facilities you'd expect from a modern luxury hotel. The Suzhou cuisine is outstanding and the set menu the chef prepared for us was delicious. The breakfast selection (Western and Chinese) was enormous and well prepared and the coffee was excellent. The hotel has two pools, one indoor and one outside. The indoor pool is spectacular and in perfect condition. The hotel has only been open since the beginning of 2024 and is in perfect condition - its design is elegant and facilities are excellent. The staff went out of their way to make us feel welcome and were excellent - helpful and friendly. Access to all parts of Suzhou is straightforward either by taxi or metro (the nearest stop is 500m from the hotel). We were a family (parents, two 18 yr old kids) on our first trip to China, Suzhou was our first stop.

Meno

“Relaxing stay”

Beautiful property. It is truly a resort within a city. The amenities were great - gym, sauna, pools. The service was outstanding. Team members went above and beyond to make the stay memorable. I would recommend paying a bit greater attention to cleaning (however, there were no major issues).