Courtyard By Marriott Changsha South

“A solid courtyard brand with some improvement potentials”

Highlights - The one bed suite room which was assigned as a room upgrade to me is fabulous, spacious clean and extremely comfortable - One of the very few courtyard hotels which offers an executive lounge and happy hour and evening, the food quality was really good Improvement potentials - Somehow … Più

Highlights - The one bed suite room which was assigned as a room upgrade to me is fabulous, spacious clean and extremely comfortable - One of the very few courtyard hotels which offers an executive lounge and happy hour and evening, the food quality was really good Improvement potentials - Somehow the complete public area in the hotel smells like smoking. It seems that guests keep smoking even it’s completely forbidden in the hotel - The restaurant area is not heated well therefore I had to wear jacket while I was having breakfast and dinner

Meno

“Usual good Marriott service”

The hotel is pretty standard. Rooms are clean and well laid out. The property feels new and well maintained. Staff were helpful and positive. All in all a good place to stay and very good service. Location is good with lots of eating places nearby.

“Un professional service and strange designed”

“The Seven Deadly Sins” of Changsha Zhongjian Courtyard Hotel Address: No. 69 Zhengpo Road, Yuhua District, Changsha, Hunan Province, 410004 1. Upon arrival, there was no bellboy to assist. I had to find the entrance myself and carry my own luggage into the lobby. 2. The male front desk staff had… Più

“The Seven Deadly Sins” of Changsha Zhongjian Courtyard Hotel Address: No. 69 Zhengpo Road, Yuhua District, Changsha, Hunan Province, 410004 1. Upon arrival, there was no bellboy to assist. I had to find the entrance myself and carry my own luggage into the lobby. 2. The male front desk staff had a cold and indifferent attitude—no greeting, no smile, and not even a simple “Sorry, please wait a moment.” He completely ignored the guest. 3. The guestroom was unbearably hot. The air conditioning blew only air but didn’t cool at all! 4. The bathroom and hallway floors were extremely slippery—once wet, they became dangerously easy to fall on! 5. The breakfast area was chaotic. Some guests were extremely rude, talking loudly without caring about others. Children were screaming, and parents did nothing to stop them. The dining atmosphere was tense and unpleasant. Every time, some guests would sit right next to you without asking and start eating noisily while shouting on the phone—utterly impolite! 6. The female attendant at the noodle station had an awful attitude. When I asked for a bowl of noodles, she pointed to one that had been sitting there for at least ten minutes, already cold, and told me to take it. I refused and said I wanted it hot, with vegetables. She then told the male attendant beside her, “Take the vegetables from the other bowl and give them to her.” Unbelievable! That was a huge insult to the guest! The male attendant, seeing I wouldn’t leave, finally made me a fresh bowl. 7. The hallways reeked of cigarette smoke, so strong it made me cough! How could the air quality in a hotel be this terrible? This is the worst hotel I’ve ever stayed in in China—bar none!

Meno