Intercontinental Zhuhai By Ihg

“Exemplary Service and Thoughtful Leadership at InterContinental Zhuhai”

To exhaust my Ambassador Weekend Night and points, I chose InterContinental Zhuhai for its convenient proximity to Macau and its serene lake view. What truly distinguished this stay, however, was the exceptional quality of service delivered consistently by the entire team. Ms. Emily Liao at the fr… Più

To exhaust my Ambassador Weekend Night and points, I chose InterContinental Zhuhai for its convenient proximity to Macau and its serene lake view. What truly distinguished this stay, however, was the exceptional quality of service delivered consistently by the entire team. Ms. Emily Liao at the front desk impressed me immediately with her sophistication, professionalism, and genuine warmth. She proactively upgraded all of my stays across two separate bookings—a gesture that went far beyond expectations and stood in clear contrast to the narrow-minded and overly cautious handling I previously encountered at another InterContinental property. Her actions reflected confidence, discretion, and a true understanding of what hospitality should be. Ms. Miya, the Duty Manager, also left a strong and lasting impression with her decisiveness, sound judgment, and genuinely hands-on leadership style. Even after making an exceptionally generous arrangement for us, she continued to go back and forth personally to ensure that every aspect of our stay was flawless. Through her thoughtful coordination, Lyon Ye prepared a practical and much-appreciated souvenir for us. Lyon was also highly attentive to my suggestions and demonstrated a commendable level of care and responsiveness throughout our stay. The team’s overall attentiveness and responsiveness to every request we made are fully comparable to the supreme service standards I have experienced at InterContinental Madrid. This level of excellence clearly reflects the vision and ambition of the hotel’s leadership, which is consistently translated into action by its staff. From Yip Siu Fung, Jeslyne Huang and Anson Deng to several others whose names I photographed in haste—unfortunately resulting in blurred images—every team member was proactive, helpful, and genuinely committed to delivering the best possible guest experience. The breakfast buffet deserves special mention for its wide variety and excellent quality. Housekeeping was equally impressive: impeccably efficient and maintaining the room to a spotless standard. Our room was tidied and fully refreshed before we returned from breakfast, and, notably, for the first time in my experience, the housekeeping staff thoughtfully prepared three full sets of amenities without any need for reminder—an attention to detail that speaks volumes about their professionalism. Meanwhile, the team ran errands with impressive efficiency, promptly delivering requested items within a short time. When I accidentally left my cosmetic pouch behind after a check-up, it was thoughtfully recovered and returned to me by the time we came back from dinner to collect our luggages. In addition, the staff handling our telephone enquiries were consistently responsive, courteous, and genuinely helpful, further reinforcing the hotel’s outstanding service culture. Given the exceptionally high standard of service throughout our stay, I genuinely believe InterContinental Zhuhai stands out as the finest hotel in Zhuhai and sets a benchmark for what true luxury hospitality should be.

Meno

“A Hotel on the Beachfront facing Macau”

Located in the middle of Zhuhai city, the rooms are spacious. The rooms are clean with a place for receiving guests. Lucky to get a room with a panoramic view of the Hong Kong-Macau-Zhuhai bridge. The atmosphere is relaxed and quite ideal for business meeting and conferences.

“Smart and comfortable”

Home to 2.5m people, Zhuhai, on the west bank of China’s Pearl River Delta, is located just 39 miles from Hong Kong via the Hong Kong-Zhuhai-Macau bridge. The bridge opened in October 2018, with InterContinental Zhuhai, on the city’s waterfront Qinglv Road, opening just two months later. The bu… Più

Home to 2.5m people, Zhuhai, on the west bank of China’s Pearl River Delta, is located just 39 miles from Hong Kong via the Hong Kong-Zhuhai-Macau bridge. The bridge opened in October 2018, with InterContinental Zhuhai, on the city’s waterfront Qinglv Road, opening just two months later. The building that is home to the InterContinental is part of the Yanlord Marina Centre and was designed by CL3 Architects. It is an impressive sail shape, with a sweeping awning covering the driveway and main entrance on the second floor. The hotel is primarily located on floors 26 to 46, although public areas are located on the lower levels, meaning there is no need for a split lobby. Reception is located to the right of the modestly sized second floor lobby, with a dedicated Ambassador check-in area straight ahead and to the left, near the lift lobby. I didn’t spot this immediately, and so checked in at the main reception, which was welcoming and efficient, even though the staff are not particularly accustomed to non-Chinese speaking guests. We were offered two drinks vouchers for use in the lobby level Bridge Lounge, and two further vouchers for use in the fifth floor Char Bar and Grill (the latter went unused unfortunately). These vouchers were in addition to my Diamond Elite complimentary breakfast for two, although it should be noted that Ambassador members receive complimentary breakfast for one person in Mainland Chinese InterContinentals even if they don’t have Diamond Elite status. We were initially allocated a Classic room with a Bridge view on the 29th floor (a one category upgrade from our booked Classic / standard room), but upon stepping into the room it was clear that it was a smoking room, so we asked to be moved and were then switched to a Premium room with Bridge view on the 39th floor. At a spacious 60 square metres, this was a well-appointed and designed space, even if it was slightly battered around the edges if you looked hard enough. In addition to a king-size bed with ottoman at its base, the bedroom featured a built-in desk (sadly facing away from the window, although the drawer did contain branded stationery), a chaise longue positioned parallel to the floor-to-ceiling window, and a neat minibar console. A walk-in wardrobe near the entrance door contained plenty of luggage storage space, as well as robes and slippers. Lighting and curtains could be controlled from handy bedside panels, and power provision was good. I particularly liked that the curtains closed automatically when the room was vacated (presumably to prevent the room from overheating) but the system remembered the previous setting when the entrance door was opened once again. Very smart. A fruit bowl had been placed in our original room as a welcome gift; I had asked for this to be moved to our new room but once settled there we received a call asking if we’d like a fruit bowl delivered. The minibar was complimentary and included a L’OR coffee machine and tea by Twinings, which is a bit like having English Cheddar being the sole offering on a cheese plate in France. The bathroom was the highlight of the room; at almost the same size as the bedroom, it featured a freestanding bath positioned directly next to another floor-to-ceiling window, dual basins, a large walk-in rain shower, and a separate toilet room. There was even a relaxation bench which looked like a horrendously uncomfortable mini massage table. Byredo amenities were offered in large reusable bottles, although there was only one set of hand wash and lotion for the two basins, which given they were set so far apart was quite annoying. The Club InterContinental lounge on the 35th floor is ordinarily accessible to Premium room guests, although there appeared to be an error with our room move in that I don’t think the reception team should’ve enabled our room keys for lounge access given the move was a complimentary upgrade. As it was, our keys opened the doors, and it wasn’t until we were sitting down for a light evening meal that we were approached and asked (very politely and apologetically) whether I had an IHG One Rewards Milestone Reward voucher to use for access to the lounge. I didn’t, and so after a bit of an awkward exchange, it was decided that we could continue to use the lounge – it was the reception team’s fault for not disabling the lounge access, after all. The lounge is as equally well appointed as the rest of the hotel. A small seating nook is located opposite reception, and then the lounge opens out in a fairly thin rectangle. To the left are washrooms and dining seating overlooking an internal zen garden. The main section of the lounge to the right features a self-service buffet, the main dining seating area and two self-service drinks stations either side of the entrance. The dining seating throughout the lounge is a mixture of traditional chairs and tables and slightly more comfortable armchairs and sofas, although the emphasis is clearly on dining and not relaxation as there are few, if any, comfortable seating areas. A mezzanine is home to a bookable meeting room seating 8 people. The food presentation during the evening was really quite extensive, nicely presented and of good quality. The cold and ambient buffet included a variety of fresh mixed salads, sandwiches, cut fruit, whole fruit, nuts, cakes, biscuits and individually plated desserts. The hot buffet offered at least four hot main course options with hot accompaniments. Drinks were served at the table. We felt slightly guilty for using the lounge when not technically eligible, so opted to take breakfast the next morning in the hotel’s main restaurant on the second floor, aptly named Commune. This large buffet-led space was absolutely packed and not remotely relaxing or refined, but the buffet was extensive with both Asian and Western options. Other dining venues at the property include steakhouse Char Bar and Grill on the fifth floor, and Caifenglou on the fourth floor for Chinese fine dining. Bridge Lounge on the second floor, between reception and Commune, is an attractive bar and lounge space with an understated nautical theme. The carpets could’ve done with a vacuum (as could’ve those in the lifts), but service was keen, and the atmosphere was decent for an afternoon drink. An outdoor infinity pool (including children’s pool and whirlpool) is available during the summer months, a fitness centre is open all year round, along with saunas within gender segregated (and very smart) changing rooms. The pool attracts a charge of CNY200, although as I stayed during the winter when the pool was closed, I’m not sure whether this charge is waived for status members as is often the case at other InterContinentals that charge for pool access. InterContinental Zhuhai is a smart property befitting of the InterContinental brand, and a delight to find in one of China’s second tier cities.

Meno