Angsana Zhuhai Phoenix Bay

“Weekend stay at Angsana Zhuhai Phoenix Bay”

My family and I stayed at Angsana Zhuhai Phoenix Bay. From the moment we arrived, the staff made our stay exceptional. Kim at reception set the tone right away — incredibly helpful, welcoming, and genuinely attentive. It’s rare to feel that well looked after the second you walk through the door, b… Più

My family and I stayed at Angsana Zhuhai Phoenix Bay. From the moment we arrived, the staff made our stay exceptional. Kim at reception set the tone right away — incredibly helpful, welcoming, and genuinely attentive. It’s rare to feel that well looked after the second you walk through the door, but he managed it effortlessly. Breakfast was another highlight. The buffet itself was great, but what really stood out was Bill in the restaurant. He was friendly, professional, and made the whole experience feel relaxed and enjoyable. It’s clear he takes pride in making guests feel comfortable. Overall, the service from both Kim and Bill made my stay feel personal and memorable. A wonderful hotel with truly outstanding staff.

Meno

“Unforgettable stay at Zhuhai Pheonix Bay Hotel”

My recent stay at Angsana Zhuhai Phoenix Bay in their Room with Soaking Pool was impeccable. The room was generously sized, featuring elegant Lingnan-inspired architecture with modern artistic elements that created a perfect blend of traditional charm and contemporary luxury. The Twin beds in ou… Più

My recent stay at Angsana Zhuhai Phoenix Bay in their Room with Soaking Pool was impeccable. The room was generously sized, featuring elegant Lingnan-inspired architecture with modern artistic elements that created a perfect blend of traditional charm and contemporary luxury. The Twin beds in our room was comfortable with premium linens, a marble bathroom with separate shower and circular bathtub, dual vanities, private bathroom. The highlight was undoubtedly the private soaking pool located on the patio. The water temperature was adjustible for relaxing soaks both day and night . The interior design reflected a sophisticated island style with hardwood floors, tasteful furniture, and floor-to-ceiling glass windows that embedded the charming sea view into the living space . The attention to detail was evident in the high-quality toiletries, plush bathrobes, and nightly turn-down service that included laid-out pajamas and aromatherapy with essential oils . Nestled at the foot of Phoenix Mountain along Zhuhai's coastline, the resort offers stunning panoramic views of the South China Sea . The property features its own white sand beach, a perfect spot for sunbathing and relaxation. The grounds are beautifully maintained with tropical plants, palm trees, and water features that create a serene oasis. The Lingnan-style architecture blends perfectly with the natural surroundings, creating a sense of harmony and tranquility . The staff at Angsana Zhuhai Phoenix Bay truly sets this property apart. From arrival to departure, the service was attentive, personalized, and exceptionally warm. Special Recognition to Staff members like Bruce and Isabella went above and beyond to ensure our stay was memorable. Bruce kindly upgraded our room for my birthday and assisted with arrangements for my furkid, while Isabella provided excellent service throughout our family stay . The housekeeping team maintained our room impeccably, with evening turn-down service that included lighting essential oil burners to create a soothing atmosphere . This resort stands out as one of Zhuhai's best accommodation options. I highly recommend it.

Meno

“Good to stay for one night”

I stayed with my friends for two nights in a seaview room in October, the first impression was very spacious, at the receiption area, and so as my room. The room is clean and the balcony facing the Phoenix bay (I guess) , the sound of the waves was relaxing. I like it very much. The bath room and t… Più

I stayed with my friends for two nights in a seaview room in October, the first impression was very spacious, at the receiption area, and so as my room. The room is clean and the balcony facing the Phoenix bay (I guess) , the sound of the waves was relaxing. I like it very much. The bath room and toliet were clean, only the ventilation in the shower room could be improved, or suggest to keep showroom door open after used. Plenty of varieties in the buffet breakfast, and I highly recommend the Thai restaurant in the hotel, the oysters, crab, and raw prawns we loved them. They have live music during the weekends, the drinks were good, it would be better if have more cocktail options. The coffee at the lobby coffe shop '糖水舖' was a bit blend. The pool is very big and deep enough for swimming, and the beach is not allowed to swim. The gym is clean and provided with towels, too bad they don't have a steam or sauna. And the hotel spa was under adjustment during my stay. But you can book the spa at Banyan Tree. There is an elevator connected to the Banyan Tree (opened in Nov.), you can find more food choice (restaurant, cake, and pastries (although the pastries were sold out in the afternoon).

Meno

“Paid for a Pool Villa, Couldn't Use the Pool”

Stayed: April 17–19, 2026 | Room: Sea View Pool Duplex Villa | Travel Type: Couple My wife and I booked the Sea View Pool Duplex Villa at Angsana Zhuhai Phoenix Bay for one reason and one reason only, the private pool. We are long-time Banyan Tree guests, having stayed at properties in Phuket, Ban… Più

Stayed: April 17–19, 2026 | Room: Sea View Pool Duplex Villa | Travel Type: Couple My wife and I booked the Sea View Pool Duplex Villa at Angsana Zhuhai Phoenix Bay for one reason and one reason only, the private pool. We are long-time Banyan Tree guests, having stayed at properties in Phuket, Bangkok, and Macau over the past decade. We trusted the brand. That trust was misplaced. The pool was ice cold and completely unusable for the entirety of our stay. When we raised this with staff, we were told the heater is switched off at night due to noise. Fine, except the water never reached a swimmable temperature during the day either, despite repeated complaints. So what exactly are you paying the premium for? A decorative water feature? When we followed up formally with management, the response was a nominal discount that frankly felt insulting. No meaningful effort to make things right. If you advertise a private pool as the centrepiece of a villa category and charge accordingly, it needs to actually work. Full stop. Beyond the pool debacle, the property needs to be judged with clear eyes. By mainland China standards, this may pass as a five-star hotel. By Hong Kong or international standards, it is nowhere close. The finishes, the service standards, the overall feel, it is a mid-tier property wearing a luxury badge. The food reinforced this impression. Perfectly acceptable for a mid-range hotel, but nothing that would justify the rates or the brand name attached to it. If you have dined at any genuine five-star property in Hong Kong, Macau, or Southeast Asia, you will find the offerings here forgettable. Staff were friendly enough but English-speaking ability was poor, which made communicating our concerns more difficult than it should have been at a property operating under an international luxury brand. We have stayed at competitors like Ayana in Bali more recently and the gap in quality, service, and value is stark. The Banyan Tree name used to mean something to us. After this experience and the dismissive response to a legitimate complaint, we will think very carefully before booking any property in this group again. If the private pool matters to you, and presumably it does if you are paying for a pool villa, book elsewhere until they sort out their heating situation. You are paying five-star villa prices for a cold plunge pool you never asked for.

Meno