Hilton Garden Inn St. John's Newfoundland

“10 STARS - HIGHLY RECOMMEND”

I just stayed 8 nights at this hotel and it was a 10 STAR EXPERIENCE! Spotless clean, great amenities, really enjoyed the restaurant BUT what makes this hotel stand out, THE SERVICE! From my first phone call with Paula at front desk, her big welcome upon checkin and ensuring my requests were foll… Più

I just stayed 8 nights at this hotel and it was a 10 STAR EXPERIENCE! Spotless clean, great amenities, really enjoyed the restaurant BUT what makes this hotel stand out, THE SERVICE! From my first phone call with Paula at front desk, her big welcome upon checkin and ensuring my requests were followed through. Joseph in the evening, quick to serve and always with a smile. Joe at front desk, he seems to be around all the time and always happy to assist. I expressed my appreciation to the General Manager Tracy, another great experience, a true leader. They made every interaction a memorable one, they are all hospitality superstars. Highly recommend this hotel. Thanks everyone for making this stay so AWESOME! See you again soon, Frank

Meno

“nice place to stay”

The room was clean and size decent. The hotel is in one of the taller buildings in the city so pending on the location of your room, you might get a good view. Unfortunately, the room I stayed in was facing west so was looking back towards the hospital. It's about 10 min walk to water street where … Più

The room was clean and size decent. The hotel is in one of the taller buildings in the city so pending on the location of your room, you might get a good view. Unfortunately, the room I stayed in was facing west so was looking back towards the hospital. It's about 10 min walk to water street where all the shops and restaurants are located but a bit far from the rooms and jellybean row (about 25min walk). The breakfast selection was good and the staff were helpful. There is a swimming pool and gym but I didnt use those. The air con was working great considering it was during the heatwave and massive forest fire.

Meno

“Great location and value”

The location is great, convenient for walking to Water Street and lots of amazing dining options. The room was comfortable and the bed great. There are no safes in the rooms though, which was odd. The parking lot had lots of space and the staff was responsive to any needs.

“Good Stay, but Door Lock Issue Needs Attention”

My stay was good overall. However, on the second day, my door fob suddenly stopped working and I wasn’t able to get into my room. I called the staff around 9 p.m., but they also couldn’t get it to work. They mentioned that the battery in the lock mechanism seemed low, and since it was late, there w… Più

My stay was good overall. However, on the second day, my door fob suddenly stopped working and I wasn’t able to get into my room. I called the staff around 9 p.m., but they also couldn’t get it to work. They mentioned that the battery in the lock mechanism seemed low, and since it was late, there was no technician available to fix it. They let me in using a manual key and told me a technician would come at 8 a.m. the next morning. Unfortunately, no one arrived by 8:15 a.m., and because I needed the manual key to leave and re-enter the room, I had to skip my morning gym plans. The lock was finally fixed later that evening when I returned around 9 p.m. My recommendation to management is to implement a process to check and replace door lock batteries before they fail—perhaps by tracking installation and replacement dates. This would help prevent similar inconveniences for future guests.

Meno