Tru By Hilton Toronto Airport West

“Great airport hotel”

We had a great one-night stay here. The staff are very friendly, and helpful. The room was clean, and the shower excellent. Even the breakfast was very good for a complimentary, continental breakfast. Very importantly their airport shuttle is easy to access and book in both directions. This hotel i… Più

We had a great one-night stay here. The staff are very friendly, and helpful. The room was clean, and the shower excellent. Even the breakfast was very good for a complimentary, continental breakfast. Very importantly their airport shuttle is easy to access and book in both directions. This hotel is one of the furthest airport hotels from the terminals, but this did not matter because of their promptness. We would use this hotel again.

Meno

“Fantastic”

Mania at the front desk was incredibly helpful. He checked in our group of 8 seamlessly, booked our return shuttle to the airport in a flash and provided exceptional service. Overall, this was a great experience. Clean, sleek room, and fast and friendly service and staff.

“Serious issues with this hotel”

The hotel was clean however if you arrive after around 9pm there is absolutely nothing within walking distance for restaurant options. The receptionist gave us a flyer for some pizza delivery service but we don’t eat pizza and the other menu options were unappealing. My advice, if your flight lands… Più

The hotel was clean however if you arrive after around 9pm there is absolutely nothing within walking distance for restaurant options. The receptionist gave us a flyer for some pizza delivery service but we don’t eat pizza and the other menu options were unappealing. My advice, if your flight lands after 9pm, eat at the airport before you leave. The hotel itself only has very limited things you can buy to eat, like candy, chips and a few vacuum sealed sandwiches with shockingly long best before dates. We opted for a kitkat snd some Pringles but at $12.40 for those two items, the hotel is ripping it’s customers off. But the main reason for my review was the shuttle drive from the airport to the hotel. To say the driving was dangerous is an understatement. The driver sped up to red stop signals and then slammed on his brakes. The jolt was so bad on several occasions that I was thrown onto the person beside me and all the luggage went flying. As soon as the light turned green the driver would floor it with tires literally squealing to the point where everybody was looking at each other in shock. An elderly person on that shuttle service would absolutely be thrown out of their seat and at risk of serious injury. I myself am in my 60s and had to hold onto my husband‘s arm to stay seated in my seat. The driver saw and heard all of us grabbing onto each other while trying to stop falling on the person beside us or on to the floor and seemed to find it amusing. This is completely unacceptable and endangering people’s lives. I brought this to the attention of the receptionist the moment we arrived into the hotel and she mentioned that she would be bringing the matter up with management however I have no knowledge whether she will do that or not so hopefully this review will save a few people injury in the future.

Meno