Voya Beach Resort

“Voya Beach Resort”

Exceptionally clean and well maintained, the hotel and all the surrounding areas at all times.The personnel were exceptionally attentive, friendly.

“The best”

Probably the best hotel for families in Bulgaria! Nothing there that we didn’t like. Highly recommend!

“Nice hotel and with a few changes would be perfect”

This is a nice hotel, if you could give half marks it would be 4.5, but for me it’s not quite worthy of 5 stars. The hotel itself is very nicely maintained, clean and well kept by the cleaners, gardeners etc. The area is OK, it has a beach and is not far from a marina and Sunny Beach but there isn’… Più

This is a nice hotel, if you could give half marks it would be 4.5, but for me it’s not quite worthy of 5 stars. The hotel itself is very nicely maintained, clean and well kept by the cleaners, gardeners etc. The area is OK, it has a beach and is not far from a marina and Sunny Beach but there isn’t a lot worth visiting nearby. The main pool is not big enough but other than that the pools are nice and there are lots of sun loungers. The gym is very good for a hotel gym, the only issue is kids use it and ruin the experience as the hotel don’t enforce the rules (that’s a big issue all round the hotel and one reason why it’s not 5 star). The bars are OK but there isn’t much table service so you have to get your drinks from the bar almost all the time so gets marked down for service. The à la carte restaurants are good and make a nice change to the buffet. The buffet restaurant is chaos. It’s not big enough, you aren’t shown to your table it’s a free for all and no drinks service which is a big let down although the food is not bad and in line with most buffet restaurants. The rooms are very nice, although I would like a shoe horn and tissues which are missing. The maid service is excellent and is done early which I like. The chocolate shop, ice creams etc all very good and the staff and waitresses are excellent. The biggest issue I have with the hotel is the rules they have are not enforced which is not all their fault as a lot of the guests are the rudest people I have seen in my life. There are dress code rules in restaurants not followed resulting in wet chairs from people wearing swimwear at lunch, kids going it the spa and gym ruining the equipment and experience which for me made the holiday not 5 star. It’s a nice hotel and we had a nice holiday but unlikely to return unless things changed on the enforcement of the rules.

Meno

“Good but a few too many niggles to be excellent”

We are still here. It's fine but based on all the 5 star reviews I read before coming here, I think it's generally overrated. The room was not cleaned well - on arrival there was a drinking straw on the floor next to the bed and a hair tangled up in the shower head. Coffee creamer in the room (no r… Più

We are still here. It's fine but based on all the 5 star reviews I read before coming here, I think it's generally overrated. The room was not cleaned well - on arrival there was a drinking straw on the floor next to the bed and a hair tangled up in the shower head. Coffee creamer in the room (no real milk) has not been replaced, the bathroom has a drainage issue and it stinks constantly, there are no faceclothes, used toiletries haven’t been replaced, there is no safety catch to open the balcony door so our 2 year old can easily get herself out and this seems a ridiculous design oversight. There's no room service. Night snack facility is not kept topped up. Aforementioned 2 year old had an early sleep so missed dinner. Woke hungry at 6am. There was barely anything left and no cutlery left so eating yoghurt was interesting. People were also asleep on the sofas in a communal area just outside the "night snack" and I was surprised this had been allowed and they hadn't been moved on at some point - it was 7am and they were still all sprawled out on the sofas. Food is good. Not excellent. There is a distinct lack of proper juice - just a rather unpleasant mix from a machine which concentrates at the bottom and doesn't always come out properly so too watery or too strong. No fresh juices, no breakfast shakes. By the second breakfast I was already underwhelmed with the choice (disclosure, I'm vegetarian - food is not clearly labelled - it is for vegans but not vegetarian). Smoking around the pool in non smoking areas is not controlled and there are a few smokers who have children so are puffing away throughout the day next to the kids pool. The hotel should do something about it. No service around the pool area and confusing rules- asked not to take drinks outside designated areas and not to take them around the pool. It's ridiculous to think people will be unable to rehydrate without getting up and going to a restaurant to get a drink. Of course everyone does have drinks around the pool and drinks are served in plastic at the outside bars presumably because they know they are going to the poolside. There are also tables between sunbeds to put drinks on so I am not sure why they don't openly allow it but just not allow glass. People had glass bottles around the kids pool. Again, no one around doing anything about it. Also, this is the first time I've been at a hotel where another guest has taken our towel and sunbed. The towels have to be picked up from the spa which is a long walk from kids pool area and means you don't swap towels during the day for a dry / clean one. No limits on sunbeds being reserved so towels are out at 7.30am reserving the best spots and then barely used. We were not doing this. Just left our towels over lunch - which cannot be eaten poolside, to come back to find one of our two towels taken. Guests generally are rude and pushy but it seems cultural and not the hotel's fault obviously. In fact credit to the lifeguards on the slides, they are constantly telling kids not to push in and having to police their behaviour. Don't be surprised to be regularly hit by flying toys in the kids pool as they don't care about your presence and their parents won't tell them to stop throwing balls in other people's faces. Not tried the a la carte restaurants yet so cannot comment. Standard buffet. Tiny plates. Serving staff constantly clearing up plates which at this point I'm fed up of - my husband took our son to the bathroom so hadn't quite been able to finish his dessert. No fewer than three people tried to clear it away in the less than 5 minutes he was gone. Some may see this as efficient but I find it intrusive and don't find it particularly relaxing to have to police the table to make sure plates aren't whisked away. It's also impossible to eat if you go with one parent - you cannot leave a table to help your child get more food or to to the toilet. Your table will be cleared within a minute. There's no attention to detail or understanding of guest's needs in this way - just blindly clearing plates and creating needless food waste. Kids club is small and toys are broken / missing parts. There really isn't a huge amount to do in there. Two nice outdoor play areas but they need shade. The equipment is dangerously hot during the day so cannot be used (metal slides in the midday sun clealry a bad idea). 6 year old loves the water slides. 2 year old hasn't got much to do. Pools are fine but no slides for little ones, no splash area with water jets or anything. Just a rectangle pool. So after my long list of negativity I should say that the buffet food really is very nice. There is an abundance of choice and the quality is good. There are loads of options throughout the day and it is on a par with most other all inclusive 5* for the buffet and all day dining options - better compared to many. The staff are pleasant but I think at this point are overwhelmed by how busy it is. They must be shattered and are still smiling and being polite, despite the rudeness of some of the guests. The beach is a nice bonus to have on the doorstep. Tiny and crowded but convenient and the sea is pleasant to swim in - clean and safe. So all in all for the price I think it's very good value and we are enjoying it. You can easily pay 2x or 3x the price for 5* all inclusive resorts and I think that is reflected in the standard. It is good but it is not excellent. Fine for what we paid but I think an honest review about its shortcomings is warranted so people have realistic expectations about what to expect. My 6 year old loves it and says it's the best place he has ever been. He wants to come back 20 times for the rest of his life. As a family holiday that is the most important thing so I absolutely would recommend it for a family holiday but just be aware that it might not be the 5* luxury experience you expect all round.

Meno