Festa Panorama Hotel

“great hotel poor animation”

Could find no fault with the hotel ,the whole place was spotless inside and out, constantly being cleaned. Rooms were excellent and modern. Food was good and although could be repetitive there was always something for, I would imagine, most people. Staff were friendly and helpful particular men… Più

Could find no fault with the hotel ,the whole place was spotless inside and out, constantly being cleaned. Rooms were excellent and modern. Food was good and although could be repetitive there was always something for, I would imagine, most people. Staff were friendly and helpful particular mention to Dinko who was always helpful and interactive. The down side was the animation team mainly the two gentlemen who were in my opinion talentless and irritating. The activities were poor, repetitive and noisy,most of the noise coming from them . Maybe they could read the room and change this due to the age of the clientele at differing times. As for the frequent repetitive dance routine , this was akin to something a couple of 6 year old girls would practice in their bedroom then put on a show for their parents and it was never seen again.

Meno

“Nice hotel but better out there with more to offer”

We’ve been to Bulgaria twice before staying at a different hotel but opted for a change this year. The hotel is close to the airport which is always a plus when travelling with family. It’s located a few minutes walk from the beach and a short walk from the historic old town or a short bus ride (w… Più

We’ve been to Bulgaria twice before staying at a different hotel but opted for a change this year. The hotel is close to the airport which is always a plus when travelling with family. It’s located a few minutes walk from the beach and a short walk from the historic old town or a short bus ride (well worth a visit). Inside the hotel everything was super clean and the staff friendly. I’ve seen some negative posts about the animation team but that wasn’t our experience. We found both Alex and Artem to be super friendly and encouraging without being pushy. My youngest loved them both and followed them around and not once did they complain or moan and always welcomed her which was lovely. I thought they both were a credit to the hotel and without them my rating would have been lower - thank you guys from us all and will always remember the fun of those darts games. Negatives for me were around the food, compared to other hotels we found the food to be quite limited and not really varied. My two children both have food allergies and although there were some signs up the options for them both was extremely limited to basically beige food. The deserts were very repetitive and boring after a day or two and for my children we had to get them pudding outside of the hotel as none of the options catered for their allergies. We had even contacted the hotel in advance of our visit to enquire about allergies but didn’t receive a response. Overall a pleasant stay but personally wouldn’t go back and would prefer to pay a bit extra and stay at Sol Palace up the road which offers so much more variety in all aspects.

Meno

“Good hotel. But the Spa Was a Major Disappointment”

My room was excellent, with a fantastic view. It was cleaned daily, and the bed was always made. The location is great, with the beach just a short stroll away, and the walk into the Old Town is pleasant and completely flat. There was a good selection of food, and the coffee was very nice. The re… Più

My room was excellent, with a fantastic view. It was cleaned daily, and the bed was always made. The location is great, with the beach just a short stroll away, and the walk into the Old Town is pleasant and completely flat. There was a good selection of food, and the coffee was very nice. The reception staff were always smiling, welcoming, and helpful throughout my stay. The only disappointment was the spa. Some of the facilities I specifically asked about were not switched on, and the pool was so overcrowded that there was nowhere to sit, making the visit feel like a waste of time. I also found the spa reception staff unfriendly, abrupt and unwelcoming. I wasn’t the only guest disappointed with the spa facilities. During my stay, I spoke to a couple who were also frustrated that the steam room and sauna were not operating, which suggests this was not an isolated issue. One of the main reasons I chose this hotel was for the spa facilities, but unfortunately they did not live up to expectations. I felt misled about what would be available and was unable to enjoy the facilities I had planned to use during my holiday. Had I known these facilities would not be available, I would have chosen a different hotel. As a result, I do not feel the stay offered good value for money, and for that reason I have given the hotel 3 stars.

Meno

“OK but will not be returning after years of coming!”

Having stayed at this hotel on multiple occasions, I'm disappointed to say that this visit has put me off returning. Positives: - The rooms were lovely, spacious, very clean, and had modern, attractive décor. - The beds and pillows were comfortable, and the room amenities were good. - The drinks w… Più

Having stayed at this hotel on multiple occasions, I'm disappointed to say that this visit has put me off returning. Positives: - The rooms were lovely, spacious, very clean, and had modern, attractive décor. - The beds and pillows were comfortable, and the room amenities were good. - The drinks were excellent throughout our stay. - Some members of staff were very friendly and helpful. - I love coming to Nessebar, which remains one of my favourite places to visit in Bulgaria. I've been visiting since I was a baby as I have family here. Negatives: - The noise levels in the pool bar area were unacceptable. Music, karaoke, and the animation team were extremely loud PAST 10pm. We were travelling with our 8-month-old baby, who was repeatedly woken up by the noise. - The food quality and variety have declined significantly since our previous visits. There were very limited options, especially for children. Most evenings consisted of pizza and chips, with no chicken nuggets, very little fresh fruit, and fewer dessert choices than before. - One evening my partner was served chicken wings that were raw and pink in the middle, which was very concerning. - The pool bar snack options were poor, offering mainly chips and hot dogs, whereas previous visits included toasties and pizzas. - The downstairs lounge was dark, uncomfortable, and the seating was very hard. During rainy weather, water was leaking into the lounge area. - The sunbeds were old, worn out, and close to breaking. Despite the renovation, they clearly weren't replaced. - The entertainment and animation team were disappointing for most of our stay. It only improved slightly during our final couple of days when new staff arrived. - It feels as though the renovation focused on appearance rather than addressing key issues. Cost-cutting measures seem obvious, particularly regarding food quality, entertainment, and facilities. I understand that all-inclusive hotels have limitations, and I'm generally realistic about that. However, after many years of staying in all-inclusive resorts, I've never experienced such poor food options. It's a shame because this hotel used to offer much better quality, more variety, fresh fruit, and a far better overall experience. Unfortunately, this visit was a major disappointment compared to previous stays.

Meno