Wyndham Ilhabela Casa Di Sirena

“Wish I could give 10 stars”

Beautiful location with outstanding customer service! This place is literally paradise, my partner and I had a magical time with our family. Special and massive thanks go to Patrick & Matheus who went above and beyond to make our stay even more special! Portuguese is not my first language, but they… Più

Beautiful location with outstanding customer service! This place is literally paradise, my partner and I had a magical time with our family. Special and massive thanks go to Patrick & Matheus who went above and beyond to make our stay even more special! Portuguese is not my first language, but they were so incredibly patient & helpful. Can’t recommend this place anymore!

Meno

“Amazing experience in stunning location”

This hotel is stunning! It has a small boutique feel. I had a suite facing the ocean and the view was amazing. He staff was very attentive. Special thank you to Julia who helped me with tours and even having a service deliver Havianas. She made my stay much more enjoyable. I had a 1 hour 40 mi… Più

This hotel is stunning! It has a small boutique feel. I had a suite facing the ocean and the view was amazing. He staff was very attentive. Special thank you to Julia who helped me with tours and even having a service deliver Havianas. She made my stay much more enjoyable. I had a 1 hour 40 minute massage for about $100 that was outstanding! I highly recommend this hotel. I’ve traveled all I’ve the world and this experience was a highlight.

Meno

“Loved it”

What a pleasant surprise this hotel! Only opened end of 2019 and closed for a year during the pandemic, it still has a feel like a new hotel. Had rooms at the B block and views were spectacular over the Veloso and Curral coves. Rooms were super clean and boasted a large fridge, microwave, cutlery,… Più

What a pleasant surprise this hotel! Only opened end of 2019 and closed for a year during the pandemic, it still has a feel like a new hotel. Had rooms at the B block and views were spectacular over the Veloso and Curral coves. Rooms were super clean and boasted a large fridge, microwave, cutlery, and kitchen utensils. The hotel area is nicely arranged over rocks with beautiful landscaping, preserving the tropical flavor of the location. Small Veloso Beach is just footsteps away and our favorite beach Curral at 350 meters distance. Hotel pool is small but enjoys a perfect view over the area and beaches. Hotel services were excellent. Minor maintenance issues solved swiftly. Reception staff efficient. Experienced and skillful bar man mixing our favorite cocktails. We much enjoyed local variations of caipirinhas. Breakfast is nothing special but has all the basics. More variety would be nice. Food quality at the restaurant was good, albeit the fish came a bit dry at times. On one occasion we waited for an hour for our food to arrive. It seemed a bit confusing, but waiters attended quickly and cordially. The recently opened hotel beach bar at the Veloso beach is recommended. Nice setting, beautiful views, proactive staff, and excellent food quality made us love it. We missed a family room to play card games with our children on a rainy day. In summary, though, we much liked the place and are likely to come back. If breakfast and the main restaurant 's quality are improved to match the rest of the experience, this place would be top notch.

Meno

“Poor customer experience and service”

The place is very nice and in a wonderful location but the staff is not ready for supporting the customers. The reception is slow with many people talking behind the desk but not ready to serve. The restaurant tries to be 5 star with the menu but they are super slow with service and the customer n… Più

The place is very nice and in a wonderful location but the staff is not ready for supporting the customers. The reception is slow with many people talking behind the desk but not ready to serve. The restaurant tries to be 5 star with the menu but they are super slow with service and the customer needs to make sure to be seen by the waiters. I’ve asked for a coffee and they’ve just forgotten it. The beach bar does not have a lot of what is described in the menu and after few attempts one get just tired to hear: we don’t have this, we don’t have this. Overall, the experience is poor and does not fit the number of stars of the hotel. They should invest heavily in a better customer experience. I don’t recommend it yet. Need to improve their service quality very much.

Meno