Sheraton Santos Hotel

“Perfect stay in Santos”

Had an excellent stay during a visit of our office in Santos. Check in was quick and efficiently. The room was clean and spacious. I stayed there for 2 nights. Breakfast was excellent with a lot of options and good service. Did not have lunch or dinner in the hotel. Just opposite the street is a sh… Più

Had an excellent stay during a visit of our office in Santos. Check in was quick and efficiently. The room was clean and spacious. I stayed there for 2 nights. Breakfast was excellent with a lot of options and good service. Did not have lunch or dinner in the hotel. Just opposite the street is a shopping mall with a Carrefour in case you need anything. I don’t have other experiences with hotels at Santos, but I don’t need another option as the Sheraton Santos has all I need.

Meno

“LIKE Y SECOND HOME”

This is one of my favorite Hotel. Good quality of the food with the Great Breakfast Everybody are so nice always I receive great treatment. I want to mention in the FD: Paola and the messenger Gabriel they are so attentive, Breakfast: Kaitlyn , Henrique and Robison made a excellent job. Evening B… Più

This is one of my favorite Hotel. Good quality of the food with the Great Breakfast Everybody are so nice always I receive great treatment. I want to mention in the FD: Paola and the messenger Gabriel they are so attentive, Breakfast: Kaitlyn , Henrique and Robison made a excellent job. Evening Bar: Dani and ,Leandro they are awesome. Thanks to Mr. Sergio and Mr. Joao for be in all the details

Meno

“Exceptional hotel with an amazing restaurant.”

Exceptional hotel with an amazing restaurant. Service from the front desk to housekeeping to the waitstaff was outstanding. Rooms are very clean and comfortable. The restaurant serves very high quality dishes for lunch and dinner along with excellent service by all dining room staff. Quite a nice… Più

Exceptional hotel with an amazing restaurant. Service from the front desk to housekeeping to the waitstaff was outstanding. Rooms are very clean and comfortable. The restaurant serves very high quality dishes for lunch and dinner along with excellent service by all dining room staff. Quite a nice surprise. Only a couple of blocks walk to the beach and directly across the street from the mall. Great place to stay and a very safe neighborhood.

Meno

“It is not good anymore 😕.”

The experience at Hotel Sheraton in Santos, SP, left us utterly disappointed. Despite its promising location near the beach, shopping, and restaurants, our stay was marred by a series of frustrating incidents. Booking through the Marriot Bonvoy app, we were misled about the payment process, as we h… Più

The experience at Hotel Sheraton in Santos, SP, left us utterly disappointed. Despite its promising location near the beach, shopping, and restaurants, our stay was marred by a series of frustrating incidents. Booking through the Marriot Bonvoy app, we were misled about the payment process, as we had to pay at the hotel despite having paid through the app. The room reservation added insult to injury; expecting two queen beds, we were provided with a king bed instead. The inconvenience extended to the parking situation, where not only did we have to pay for parking, but also rely on hotel staff to retrieve our car, as guests were not permitted in the parking lot. The check-out process was a debacle, with the lobby's customer service displaying a baffling lack of awareness. Despite my proficiency in Portuguese, the staff struggled to comprehend the situation, adding unnecessary delays. Compounding the issues, not only did the lobby customer service exhibit a clear disregard for communication, but as someone fluent in English, understanding what they were trying to convey proved to be an arduous task. Considering the hefty price tag of the room, the breakfast's simplicity was a letdown. As someone who frequents Santos, I've decided unequivocally that Hotel Sheraton won't be on my list for future stays. The overall experience was far from the standard one would expect from a reputed hotel chain, leaving us with a bitter aftertaste that overshadows any positives the location might offer.

Meno