Royal Palm Tower Anhanguera

“Hotel in Campinas”

Hotel molto grande con vari servizi .arredamento camere e bagni u po old e vetusto. Prezzi diversi da internet .rapporto qualita'prezzo non idoneo . Hotel con vari intrattenimenti posizikne non comoda al centro

“Off to a Not So Good Start”

The check-in process has been quite disappointing. Arrived 3 hours before offical check-in and were told that an early check-in (again, 3 hours early) would be an additional half day charge. I could justify this if arrival was in the early hours of the morning, but it seems that just a few hours … Più

The check-in process has been quite disappointing. Arrived 3 hours before offical check-in and were told that an early check-in (again, 3 hours early) would be an additional half day charge. I could justify this if arrival was in the early hours of the morning, but it seems that just a few hours might allow some flexibility without a half day charge if the room is available. Come back at the official check in time and the check-in process takes 20 min at the front desk. Part of this was due to a mistake they made in processing my credit card payment and discussing amongst themselves how to correct it. Then to continue the frustration, the front desk called my room after I had gone up to tell me that they charged the wrong amount to my card and needed to charge it again. They at least offered to come to my room to charge the additional R3,27 reais (yes, less than USD$1.00), but I elected to go back down to the desk because this seemed so incredulous to me. You would think that at this point they might offer some small token for the trouble like a drink voucher or a bag of chips, but only the third apology. Not off to a good start. I will say though that the room looks nice, clean, and well appointed. I'm hoping that the rest of the stay and any necessary interactions with staff go better.

Meno