Waldorf Astoria Costa Rica Punta Cacique

“Amazing Vacation and Highly Recommended Property!”

Amazing property with very kind, polite and attentive staff. Check in process was very welcoming and easy. The property is superb, very clean, and relaxing. We specifically enjoyed the plunge pool in the room, and my young daughter loved that there were several options for pools in the property. Th… Più

Amazing property with very kind, polite and attentive staff. Check in process was very welcoming and easy. The property is superb, very clean, and relaxing. We specifically enjoyed the plunge pool in the room, and my young daughter loved that there were several options for pools in the property. The property was serene and it never felt crowded. The room we got was massive and very well designed. In terms of service, hands down one of the best. Everyone from the concierge, restaurants, reception, and pretty much everyone from the entire resort was very courteous and welcoming - they really pay attention to the guests’ needs. Special thanks to Freddy of Concierge - he went above and beyond to ensure we enjoyed our stay in the hotel. Overall, we love Waldorf Astoria Costa Rica, and we can’t wait to go back and visit again! We highly recommend it.

Meno

“Relaxing vacation”

We had a great experience here. There are a few growing pains (see below) but overall would absolutely be back. The design and attention to detail in this hotel is amazing. Whoever did the design needs a raise. The mixture of materials and fabrics and colors is outstanding. Food was great all aro… Più

We had a great experience here. There are a few growing pains (see below) but overall would absolutely be back. The design and attention to detail in this hotel is amazing. Whoever did the design needs a raise. The mixture of materials and fabrics and colors is outstanding. Food was great all around. They will cook up fish you catch if you want. Service was very very attentive. We consistently were in our room when the cleaning crew came so we would call down before dinner and the room was made up before we returned. Highly recommend peacock alley and watching the sunset near the front desk. Get there around 5/515 and you will have your choice of seats. Bar and snack service are available out there. Spa was great. I don’t think it is necessary to have a personal valet. They really don’t seem to know what to do and it was like being followed around by a toddler asking where you were and what you were doing. There were several mornings we had entire pools and seating areas to ourselves. They have people at the pool to help find chairs or move chairs around as needed. This is great. You don’t have the people attacking the chairs at 6am with their hats and then never showing up. We talked to the concierge almost daily via email and everything we requested was set up and on time. I do think it would be helpful to get a printout at check in of what has been scheduled and when. There also seems to be some disconnect between the concierge and the people doing the actual trips. We had a lot of confusion for some of ours..but I think it is probably growing pains. We had no issues finding a golf cart to take us wherever. You can either call down or just wait about 1 minute. There are so many going around all the time. The grounds, etc are great and people are constantly working on them and cleaning the pools. You do need to look at your bill for dinners or drinks. They consistently charged more than the list price for items which makes me think it is planned. Maybe they assume people won’t look when they have been drinking. We would absolutely come back.

Meno

“Four star resort at a five star price”

We had a hard time figuring out this resort. We stayed here for six nights. It cost $1,900/night. It is not worth that cost. This is the cost of the Four Seasons and Ritz Reserve on Papagayo- they have stunning beaches and amenities that justify their cost. The rooms here are nice and clean (brand … Più

We had a hard time figuring out this resort. We stayed here for six nights. It cost $1,900/night. It is not worth that cost. This is the cost of the Four Seasons and Ritz Reserve on Papagayo- they have stunning beaches and amenities that justify their cost. The rooms here are nice and clean (brand new), but they feel like a chain hotel very much. The whole hotel feels that way. Plants need to grow in, again it’s brand new. I will say the staff here is excellent! People at the pools, spa staff, guys driving the golf carts. Everyone is genuinely very kind and go out of their way to be helpful. They truly make the resort. The pools are nice. There’s 11 but because of that it’s all very broken up. The beach was okay. There’s no beach service like at a true five star resort. Nobody comes and immediately puts towels down for you or bring you water, etc. The included continental breakfast falls flat. It’s essentially fruit, some croissants and some eggs sitting under heat lamps. Food across the resort is very mediocre. Nothing blew us away. It feels more four star than five for sure. The spa is absolutely excellent. I had an incredible 90 min massage with a woman whose name I can’t remember (Aida?). But I have had tons of massages and truly this was outstanding. The spa amenities are great as well. Highly recommend. It did cost me $400 so beware of the cost. Stay at this resort on points!

Meno

“5 star resort, 4 star service, 3 star breakfast”

The property - rooms, amenities, public areas - is truly five stars. It does not hurt this resort opened less than a year ago so everything is new and shiny and beautiful. The service leaves something to be desired. From the check-in, to getting help with luggage, to the valet service, to getting a… Più

The property - rooms, amenities, public areas - is truly five stars. It does not hurt this resort opened less than a year ago so everything is new and shiny and beautiful. The service leaves something to be desired. From the check-in, to getting help with luggage, to the valet service, to getting a buggy to take you back to your room, we experience service deficits in all those areas. My take is that staff are still being trained and getting used to serving guests given the newness of the resort. Breakfast, however, was a big letdown. This is the first buffet breakfast that I go that does not have toast. You heard it right. No toast, no toaster. No butter either. The only bread available are some tiny strips of bread on a basket, like mini bolilos. That is it. Also, no bacon available. Bread and butter are the foundation of a breakfast and it is incomprehensible to me a Walford Astoria Resort would not provide in their breakfast buffet, something that Hampton Inns do. This is the first resort I have been that I did not look forward to breakfast. We actually considered going out for breakfast.

Meno