Planet Hollywood Costa Rica by Royalton

“Amazing staff!”

We had a wonderful stay at Planet Hollywood with breathtaking views! A special thank you to Justin, who was very helpful to us and kept us informed of all the activities at the resort, making our stay even more enjoyable!

“Family all inclusive experience”

Family vacation booked through Costco, very good value. Nine people cost around 16k with flights from NY. Buffet was good, better on the weekends compared to weekdays. Do not get the “private dinner”, it’s a bait and switch. We spent hundreds for tomahawks and lobsters, but steak was never served ,… Più

Family vacation booked through Costco, very good value. Nine people cost around 16k with flights from NY. Buffet was good, better on the weekends compared to weekdays. Do not get the “private dinner”, it’s a bait and switch. We spent hundreds for tomahawks and lobsters, but steak was never served , so avoid Carlos selling this at the pool. Go for the private cabanas if you have a group, totally worth it. Housekeeping was attentive, we tipped them 5$per day, but the room is always humid. Bars should be open after 10pm, especially the lobby bar (which is where the drinks are best). Zip line tour and sunset catamaran were good, purchased through Costco. Jet skis at the beach should be negated, bring cash. Don’t feed the monkeys, that is not a smile they are making at you. Very fun time, great weather.

Meno

“Nice stay but Star Class not worth it”

Nice Resort, But Star Class Isn’t Worth the Extra Cost Overall, we had a nice vacation at Planet Hollywood Costa Rica, but in my opinion, Star Class is not worth the extra money. First, I want to highlight something that really stood out during our trip: Costa Ricans are incredibly nice! Honestly… Più

Nice Resort, But Star Class Isn’t Worth the Extra Cost Overall, we had a nice vacation at Planet Hollywood Costa Rica, but in my opinion, Star Class is not worth the extra money. First, I want to highlight something that really stood out during our trip: Costa Ricans are incredibly nice! Honestly, everywhere we went, we experienced such warm, friendly and welcoming people. That was one of the highlights of our vacation. The good The resort itself is beautiful. The rooms are remarkable, housekeeping is quick and efficient, and the entire resort is very clean and well maintained. The food was OK, although service at the restaurants was often very slow. For drinks, in my opinion, the best bar is the premium bar at the front of the resort. Edu makes fantastic drinks and was one of the highlights of our experience. Star Class – not worth it Unfortunately, I found Star Class to be very mediocre considering how much extra we paid. The upgraded alcohol selection was limited and were no upgraded wines or beers. The only beer available was on draft and it was their local Imperial beer. We were told by the manager that we would get Imperial in cans, but this only happened once. We also paid extra at the front desk for a sea-view room upgrade. Unfortunately, the elevator in our building was broken for almost our entire stay, meaning we had to walk up and down three flights of stairs every day, including with our luggage. Considering that we had paid extra for the room upgrade, we asked if we could be reimbursed given the inconvenience. Nobody ever followed up with us. At check-in, we were also never told that our room was ready, and when we finally tried to access it, our room key didn’t work. We had to figure things out ourselves rather than having someone assist us. They also asked us to wear Bonvoy elite bracelet however this gave to preferred service. The Butler Service We had a butler through Star Class, but honestly, I’m still not sure what the role of the butler was supposed to be. They couldn’t book restaurants for us, and when we raised concerns about the broken elevator and other issues, there was no follow-up. We had to put our names on restaurant waiting lists or accept very early or very late reservations. We also raised these concerns with the Star Class manager. We were told he would get back to us, but unfortunately, he never did. Would I return? I think Planet Hollywood Costa Rica is a good resort if you simply book the basic package. The rooms, cleanliness and overall property are good. However, It didn’t impress me enough to return. There is so much more to see in Costa Rica. Based on our experience, I would not pay extra for Star Class. The benefits simply weren’t significant enough for the additional cost, and when problems occurred, we didn’t feel that the upgraded service provided any meaningful advantage. And finally, my biggest recommendation: get off the resort and explore Costa Rica! The country is beautiful, and the people are absolutely wonderful. Our stays outside the resort were some of the most memorable parts of the trip.

Meno