The Brown, Guatape, Autograph Collection

“Incredible”

Our stay was delightful. The grounds are stunning , and the staff amazing . We had the pleasure of starting our day with Matteo who was so attentive and kind. A special thanks to Yoni who made our stay memorable , and made us feel like family We highly recommend this hotel Diane and Philip

“Wonderful with bad ending”

This place is beautiful. Our waitress, Angela, was wonderful. Food was great. Would give it a preview but there was an extremely rude receptionist. Had security stop or car and make us come back because gum at minibar was not charged. And they have our card on file. Missed flight. But hotel, … Più

This place is beautiful. Our waitress, Angela, was wonderful. Food was great. Would give it a preview but there was an extremely rude receptionist. Had security stop or car and make us come back because gum at minibar was not charged. And they have our card on file. Missed flight. But hotel, Angela and everything else wonderful. Horrible end to trip though.

Meno

“Beautiful resort, but nothing more, disappointing experience”

I am rating it 3 stars because I am giving them the benefit of the doubt, maybe I was also there during a really bad time as there was a festival in El Penol, but my experience was not the best. We arrived on a Sunday around 6pm and brought my father in law who lives in Medellin along who had some … Più

I am rating it 3 stars because I am giving them the benefit of the doubt, maybe I was also there during a really bad time as there was a festival in El Penol, but my experience was not the best. We arrived on a Sunday around 6pm and brought my father in law who lives in Medellin along who had some family staying in El Penol. We just wanted him to see the resort and grab a quick bite with us and then we all wanted to go to El Penol to visit and spend time with the family. My father in law had to get there either way because he was not staying the night with us. Before we went to eat my husband went to use the shower and the water wouldn't drain, no big deal. I work in hospitality and know these things happen. I requested maintenance to come take care of it while we went to eat. After we ate, which as others have mentioned be prepared to spend a lot at the restaurant, we went to see about getting a car to go into town. It was only around 8pm so not too late. The front desk said they had no cars available due to the time. I tried getting an uber, at first the app showed I had one, but the internet was so bad the app froze and for close to 30 minutes it just showed the uber in the same spot so I cancelled it. Tried getting another one and it was impossible. This resort is all the way up at the top of a hill very secluded. After over an hour of trying to get an uber we went to the front desk again to see if any cars became available, they told us we were in luck as a van became available so it could take all of us into town (me, my husband, 2 daughters and my father in law) My daughters got so happy because they wanted to go and see their cousins that were in town where my father in law was going. They told us a few minutes later it was a miscommunication and they only had a small car available so it couldn't fit all of us. Since it was already almost 10pm, we just sent my father in law into town since he was staying with the family over there. We then got back to the room very disappointed because we did not want to pay to just be stuck here all night. We went to shower and the water was still not going down. I called front desk they said maintenance had come but they would send them again. Then an alarm started going off in the hallway right outside the room. I called the front desk and asked if we could just change rooms which they agreed to. Overall very disappointing experience. The resort is beautiful , but that's really all it has going for them. I am still waiting on a response to an email I sent about my experience.

Meno