Tru By Hilton Miramar

“Great!”

I stayed at this hotel for one night since I had a flight the following day. Hilton’s level of cleanliness is unmatched. The room was very comfortable, the staff extremely friendly, and the breakfast was more than enough to start the day. I would definitely stay here again!

“Very Nice spot !”

This hotel is cozy and very very clean. King size bed was very comfortable. Breakfast was good too . For the cost this place really hits the mark . Great Location too !

“Poor Customer Service”

I recently stayed at Tru by Hilton Miramar on Friday, February 27, 2026, and unfortunately had a very disappointing experience with the front desk staff. At around 8:00 p.m., I approached the front desk with a simple question about charging a bottle of water to my room. The clerk did not look up f… Più

I recently stayed at Tru by Hilton Miramar on Friday, February 27, 2026, and unfortunately had a very disappointing experience with the front desk staff. At around 8:00 p.m., I approached the front desk with a simple question about charging a bottle of water to my room. The clerk did not look up from her cell phone when I stepped up to the desk. Without acknowledging my presence or making eye contact, she mumbled, “It’s over there.” There was no greeting, no clarification, and no effort to assist—just a dismissive response while continuing to focus on her phone. As a Hilton Honors member who has stayed at many Hilton properties, I have come to expect a certain level of professionalism and hospitality. This interaction fell far below that standard. Basic customer service—acknowledging a guest, making eye contact, and responding courteously—should be the minimum expectation, especially at the front desk, which sets the tone for the entire guest experience. I am truly disappointed, as this was the worst staff behavior I have encountered at any Hilton property. I hope management addresses this issue and reinforces the importance of attentive and respectful service to ensure future guests receive the level of hospitality associated with the Hilton brand.

Meno