Holiday Inn Express & Suites Meriden By Ihg

“Excellent”

Lovely accommodations. Clean. Very attentive maid service. Front desk staff are friendly and welcoming. Full buffet breakfast for free with delicious hot food. Parking was plentiful. Quality coffee was available 24 hours a day. The whole stay was reasonably priced. Highly recommended all around.

“Above expectations in all aspects.”

The check in process with Raniah was perfect. She recognized our Gold member status and when asked, suggested several places to eat at. The place we went to was incredible. Thank you Raniah!

“Friendly workers”

Ranian and Mihaela are great hospitable people making lodgers very happy with the hotel. They treated in such a way that made us comfortable

“Customer service like nothing I've ever seen”

when you travel alone, which i have to do alot. you really appreciate being cared for miles from home . i had a travelers emergency. i lost my phone in the back of a Lyft. the staff on duty, Amanda and Fernando went out of their way to help me. i was completely lost and on the edge of panic. a… Più

when you travel alone, which i have to do alot. you really appreciate being cared for miles from home . i had a travelers emergency. i lost my phone in the back of a Lyft. the staff on duty, Amanda and Fernando went out of their way to help me. i was completely lost and on the edge of panic. all my information was on my phone, including my train tickets home. i could offer very little info on the lyft drive because, again, that info was on the lost phone. Fernando and Amanda worked like detectives to pull information out of thin air in order to finally find out who the driver was, and where he was located. They contacted Lyft and the driver. By the time it was over, they were able to get my phone delivered to the hotel. These two people went well beyond their job descriptions and pay grade to recover my property, They stood by for calls they might or might not be coming (because through Lyft they were only able to chat with AI). i Am in awe of how hard they worked to assist me, a person they never met before. I knew they did not have to take it as far as they did. When i offered reward, they refused. the response was "this is what we are here to do." After a restful evening and a breakfast , i was able to get home safely because, t6hanks to this stellar staff, my travel passes were back in my possession. These two not only set he gold standard in customer service, but they were also a prime example how special this world would be if we all treated one another, they way they treated a customer, yet still a stranger that night. I sit here safe at home, very grateful to these two individuals, and I highly recommend holiday inn express in Meriden, if this is the standard they set in emploment!!! They made a new friend that evening, and that hotel acquired a loyal customer.

Meno