Hilton Garden Inn Southern Pines Pinehurst

“One of my favorites but trending downward”

This HGI Southern Pines has been one of my favorite hotels for many years. We come often for competitions. It’s always been rated the top HGI in North America. However this visit had me doubting the hotel. My favorite thing about this hotel has always been the bar and lounge area. The bartender wa… Più

This HGI Southern Pines has been one of my favorite hotels for many years. We come often for competitions. It’s always been rated the top HGI in North America. However this visit had me doubting the hotel. My favorite thing about this hotel has always been the bar and lounge area. The bartender was always the same for years. This year there is new people. I visited Friday afternoon and Saturday evening. Friday afternoon service was fine but nothing above and beyond. I ordered my favorite blackened salmon salad off the special menu. Although the salad was delicious, the salmon was not seasoned or blackened, as I was typically accustomed to. The bartender was genuinely kind, but also new and not aware of the special specials menu. On Saturday and night I went later in the evening. It was by no means busy and a different bartender seemed to have no urgency in taking anyone’s order. Was very forgetful about our drinks and also told us that there was no special menu after speaking to her for a bit she got “permission” from the chef to accommodate our salads. This time my salad was delicious and came out blackened and seasoned. I would expect in a hotel restaurant like this that there be consistency in the meal. Secondly, on this visit, my room smelled like a wet dog. Well I know that this hotel is pet friendly. I expect them to maintain clean rooms and although the room looked clean, it smelled like pet and dander. I expressed my concern to the front desk and they offered to spray it, which did not help. They also offered to move me, but at that point in the stay, I had already unpacked all my things and did not want to have to move. If you are going to offer a pet friendly atmosphere you need to ensure that the rooms smell nice for the next guest. I will add the two front desk staff have been there for years and are very kind. I know the gentlemen is Bernard but the woman’s name escapes me.

Meno

“A good choice for staying in the area, with a few things to improve”

The hotel is located in Aberdeen area, surrounded by many restaurants and shopping centers within a few minute drive. Plenty of free parking outside the hotel, and a nice small outside pool. The building is a long 4-story building with rooms on both sides. There are 2 elevators in the middle and g… Più

The hotel is located in Aberdeen area, surrounded by many restaurants and shopping centers within a few minute drive. Plenty of free parking outside the hotel, and a nice small outside pool. The building is a long 4-story building with rooms on both sides. There are 2 elevators in the middle and guests can enter also from the sides of the building. Breakfast is served downstairs - a typical American breakfast that repeats itself every morning. Even though it said breakfast was included, they still asked for a "tip" every morning, even when just using the buffet (from which the juices and coffee disappeared in order to be "served"). They also asked for $1 for the water bottles in the room, unless you're a Hilton member. I must say the reception's service was great. The room was big and the bed was very comfortable. Lots of storage area. There was a small (quiet) fridge and a microwave. We turned off the air conditioner during the night, so I can't tell much about it. It took ages (literally several minutes) for the water in the shower to heat up. Altogether, a good choice for staying in the area, with a few things to improve.

Meno

“Clean, quiet, and comfortable!”

We visit Southern Pines every Christmas to visit family and have stayed at different Holtons and Marriotts over the years. This was our second time staying at this hotel and it's much nicer than the Hampton Inn in the same hotel complex. The room was squeaky clean, the bed was very comfortable, … Più

We visit Southern Pines every Christmas to visit family and have stayed at different Holtons and Marriotts over the years. This was our second time staying at this hotel and it's much nicer than the Hampton Inn in the same hotel complex. The room was squeaky clean, the bed was very comfortable, and it was very quiet. We'll definitely stay here again.

Meno

“Would definitely stay again”

Stayed here in December for four nights. The staff was incredible and the breakfast buffet ($10) was really good. The hotel itself seems very new and the room was spotless. My only knock - the shower water pressure. It was non-existent. There was more pressure coming from the bathroom sink. … Più

Stayed here in December for four nights. The staff was incredible and the breakfast buffet ($10) was really good. The hotel itself seems very new and the room was spotless. My only knock - the shower water pressure. It was non-existent. There was more pressure coming from the bathroom sink. Maybe we just got unlucky with a bad showerhead. I’d definitely stay here again.

Meno