Best Western Plus Gateway To The Falls

“Hotel for a roadside stopover”

Clean, comfortably appointed hotel which appeared to be the best on offer in this small town. The rooms were quite spacious with 2 double beds. The bathroom provided the usual amenities. There is no dining option at this hotel, and the recommended dining option at the adjacent hotel was appalling. … Più

Clean, comfortably appointed hotel which appeared to be the best on offer in this small town. The rooms were quite spacious with 2 double beds. The bathroom provided the usual amenities. There is no dining option at this hotel, and the recommended dining option at the adjacent hotel was appalling. Of concern was the hotel's extensive use of disposable, non-sustainable items for breakfast, including paper plates, plastic cutlery, plastic cups, and pre-packaged food. This practice detracts from the overall dining experience and is not environmentally friendly or sustainable, both important considerations in this day and age.

Meno

“Stacey the rude receptionist, rectified by the lovely other team members”

Stopped here for 2 nights in September. Paid for a suite which was £210 / $400 CAD a night so not a cheap option Clearwater had a planned power outage for one day that we were there. from 7am - 7pm. Unfortunatley, despite this planned outage being planned for months, this hotel didn't find it in t… Più

Stopped here for 2 nights in September. Paid for a suite which was £210 / $400 CAD a night so not a cheap option Clearwater had a planned power outage for one day that we were there. from 7am - 7pm. Unfortunatley, despite this planned outage being planned for months, this hotel didn't find it in them to communicate this in advance with their guests booked in. We arrived the day before the outage to see signs around the hotel advising of this. We wouldn't have booked and paid for a suite with a kitchen if we had known this, as we couldn't use the facilities while the power was out! Check-in was awful in that the woman behind the desk was grumpy, rude and unhelpful and her name was Stacey. We were grunted at and huffed at as she was seemingly having a bad day and I overheard her talking like dirt to the family waiting in reception. Our suite was large, clean and great. What wasn't great was being woken up both mornings at 5:30 a.m. from the noise from the kitchen next door, with the kitchen doors constantly banging and the sound of voices from the workers. So much so that my husband went out at 530 to ask why it was so noisy...... also, the stairwell must be over our room as constant noise from footsteps on the stairs. The day of the power outage we were out and upon returning back to our room we discovered our room in the dark ( no emergency lighting was on ) had not been serviced at all. No clean towels, unmade bed and the kitchen bin not emptied from us cooking the night before. I went to reception and unfortunately rude Stacey was there and said she couldnt do anything as the team had left at 4pm, I asked for clean towels and again she couldnt do anything as the team had left....... ( I ended up going to the pool area and getting us fresh towels from there - why didnt Stacey offer to help with this?? ) instead of telling us tough. I told her she was extremely rude and unhelpful, and she simply didn't care. She is NOT a good look for your front of house, and when I complained about her, I was told I wasn't the first person to do so. I also emptied our kitchen bin ourselves and asked reception to dispose of. Now, thank you to Daniel who called our room when the power was back on later that evening to check in with us Now I must give credit to the lovely 3 members of staff that I came into contact with and were brilliant, Daniel, Sheree ( apologies if incorrect spelling ) andf the manager Kyla. Upon check out, I did complain to Kyla the manager who was aboslutely wonderful in her handling of our situation and swiftly and very kindly offered to refund us for one nights stay which as gratefully recevied If they had advised us ahead of time of the planned power outage and not had this issue with the receptonist this would be a perfect review,

Meno