Nice hotel, excellent staff, delicious food
We stayed at this hotel between 16th July and 30th July. The beginning of the holiday was terrible, which wasn't the hotel's fault, nor ours. When we arrived,we were told that our booking has been cancelled, because of the bankrupt of the travel agency who we booked with, and we had to pay 1024EUR for the 2 weeks stay.I tried to call alpharooms,no answer at 11pm on Saturday, the insurance company had no answer too. So we had no choice, we had to pay the 1024EUR. We spent almost all our cash and some amount from my credit card. We had to cancel all of our trips too because I left small amount of cash. The next morning we found out that lowcostholidays had bankrupt, but we used alpharooms.com for the booking, and it used a spanish company called Vijaes Urbis for the booking. I could call alpharooms on Monday 18th July and they confirmed they used lowcostholidays for the booking and look into the situation and very sorry, bla bla, an they would contact me. Of course they didn't contact me... So I sent some e-mails to Vijaes Urbis and the hotel contacted a lot with their local agent to find a solution, because the hotel would know the news of the bankrupt on our arrival day, so the hotel could send me an e-mail when we were on the plane, but at least they tried to inform me. Alpharooms did no contact about this either!!! Anyway, the hotel found a solution with their local agent so we got back our 1024EUR around a week later, so that's why I write these, that everybody can see that the managers and the staff are very helpful and try to help you how much they can.
The staff was excellent, on our 3rd lunch one of the waiter knew what we drink so he asked me pineapple and orange? I had to answer only yes and the juices were coming. from the 4th day the juices were on our table when we arrived with our food. If the glasses were empty they brought us another glass of juice. The food was very delicious, we especially loved the BBQ station at the beach restaurant, the BBQ chicken was very nice, soft and juicy and every day a bit of different seasoning. Every dinner was a themed dinner different countries cuisine in the Main restaurant, we liked how the waiters dressed up each night to match the style of the country. The Italian and Egyptian a'la carte restaurants were very good too. The cakes were also very good, I didn't think that I would eat cakes in the 37°C hot temperature for dinner.
Our first housekeeper was a very nice man. He spoke excellent English, he made us many different things from the towels, sadly he went different rooms on the second week, but we saw him, so we could talk to him
The beach was nice however the left side of the jetty the water always was quite murky so the visibility wasn't very good but I saw some turtles there, and the right side was at least 4 days red flag because of the strong wind. I tried Marsa Mubarak many times, but I saw only 1 turtle there with a missing fin and a sand ray. However somebody saw the dugong there. I wasn't lucky enough. From the 2nd week there were more choice of fresh juices available and it was quite annoying that the waiters were walking with them on the beach in the 40°C asking us about it, I don't know how fresh it could be. Some waiters were very pushy and came back within 10 minutes asking the same questions, and wanted explanation why I don't want fresh juice for 2EUR
The animation team was great, we could talk some of them.
Also one of the bar man called Ahmed knew some Hungarian words and he always said hello to us in Hungarian.
There is a shopping arcade in the hotel, the perfume man is a must, you can buy very good quality perfumes there 15EUR for 50ml perfume in a hotel is I think very cheap. I went to the sea after trying some perfumes, and when I came out I could still smell the perfume. We went to Port Ghalib where you can go with the hotel shutle bus for 1.50EUR/person for return transfer, but how I read on the internet it was quite expensive. We went to Abu Dabbab bay for a half day trip after when we got our money back, and there I saw 7 turtles within 3 hours.
All in all except the beginning of the holiday it was a very nice holiday, nice people, nice weather, nice hotel.